Эпистолярный жанр

بسم الله الرحمن الرحيم

Let me express my gratitude to you for the fact that the discounts you have provided for accommodation will allow us to enjoy our stay at your hotel

Booking 160302034.

Code LVIO6GT0.

Check-in from 14:00 14 Apr 2024, Check-out until 12:00 20 Apr 2024.

Currently, we are happy to prepare for the trip and plan the time we will spend at your wonderful hotel

We carefully study the information posted by you on the hotel's website, get acquainted with the reviews of your guests and the responses of the administration posted on the booking website

It is a wonderful fact that the administration does not show indifference to the opinion of travelers and reacts to comments

Staying at your hotel will be (if it is the favor of Allah) our second trip to your wonderful country

I posted my impressions of the first trip in December last year on a non-core site, where information uncharacteristic of this site nevertheless attracted the interested attention of at least several visitors ( https://author.today/work/315354 )

The upcoming trip, already to your hotel, aroused such enthusiasm in me that I have already received three(!) additional publications, which continue to arouse very modest but constant interest ( https://author.today/work/335554 https://author.today/work/336410 https://author.today/work/336663 )

I am counting on your benevolent attitude towards the reviews of travelers, so I will allow myself to ask you a few questions to plan our vacation.

1. It is known that you provide a free shuttle service to the malls, which hotel guests should contact the reception desk. It would be great if the hotel's website had a form with information about current and future transfers with the possibility of electronic registration of guests for a specific transfer. This will avoid a situation where strong but insufficiently well-mannered guests prevent women with children from boarding the bus.

2. It is known that the rooms are divided into "for smokers" and "for non-smokers". However, there are cases when non-smoking guests are disturbed by smoke from neighboring rooms. In the responses of the administration, I did not find information about what opportunities the guests have to change this situation. If there are designated smoking areas in the hotel, how can smoking guests be encouraged to smoke only there? Maybe you should warn about withholding some amount from the deposit as compensation for smoking in the wrong place? It would be a good suggestion to post on the hotel's website a scheme with the relative location of rooms marked "for smokers" "for non-smokers".

3. It is known that booking offers its customers a transfer from the airport (including at the expense of the website). Do you have the opportunity to provide such a service to your guests? An appropriate application form could be posted on the website

I hope that these questions will not only help me plan my vacation, but also give you the opportunity to raise the quality of service to your guests to an even higher level.

With my sincere thanks, Tango