The Human Touch

Illustration by Arthur George

“Congratulations, Mr. Jackson! You’ve won—a trip to the hospital!”

William M. Jackson, attired in tattered shorts and sweat-stained T-shirt, gurgled, “Wha—? Who—?”

The man standing in the open doorway of Jackson’s apartment grinned at him with pearly shark-like teeth. He had blow-dried white hair and wore an expensive custom-made suit. Fastened to its lapel was a gold badge with the legend “Hospital Administrator.”

The administrator turned toward the Mobile Unit squatting beside him on hidden wheels. The MU, a meter-wide metal hemisphere resembling a spider, pointed a holocamera at him with one of the many tentacle-like appendages protruding from its “body.”

“Yes,” he told the camera, “William M. Jackson has won a trip to St. Dismas Hospital to have the operation of his dreams. The painful illness he’s suffered with so long will soon be cured. Would you tell our millions of viewers what that excruciating condition is?”

Jackson muttered a word.

“Could you speak louder?”

“Hemorrhoids!”

The man chortled, “Hear that, viewers? Soon, courtesy of the skilled staff at St. Dismas, Mr. Jackson will no longer suffer the heartache of hemorrhoids. He’ll be able to lead a happy, healthy—perhaps even productive life!”

The administrator continued with a glowing paean to the superlative quality of medical care at St. Dismas. Jackson absent-mindedly rubbed the burning spot deep in the seat of his pants before noticing the MU’s holocamera was now pointing at him.

The man handed him a small plastic card. “As hospital administrator of St. Dismas, I’m proud to present Mr. Jackson with his passport to better health. Using the access code printed on this card will let him schedule the operation of a lifetime! Viewers, check your insurance plan to see if you qualify for care at our hospital. Or do what Mr. Jackson did—enter our weekly lottery for a free operation! Either way, remember our motto—‘If you want to get good treatment at St. Dismas, you have to be sick!’ ”

The holocamera blinked off. The administrator shook Jackson’s hand. “That recording will be downloaded to the Net today. And once again, congratulations! As one of our lucky winners, your stay at our hospital will be completely free. Except, of course, for incidental expenses your insurance plan doesn’t cover. We’re looking forward to having you as our guest soon!”

The man and his MU disappeared around the corner. Jackson closed the door and examined the administrator’s card. It showed a holo of a gleaming white building and the words “For a good health time, access this number!”

He sat on his couch, squirming uncomfortably until he found a position that made the burning better. First time I ever won anything in my life. And it has to be this!

Well, he shouldn’t complain. Outside of being born in one, he’d managed to get to age thirty without needing to go to a hospital. Hadn’t even seen a doctor since a routine exam in high school. Never really been sick a day in his life.

Until the hemorrhoids.

They were an occupational hazard. His fellow programmers, sitting entranced for hours at a time linked with artificial intelligence systems, got them too. Yes, the company health plan covered treatment for them. But there was a catch. They put your name on a waiting list to visit a doctor. And last time he checked, they estimated it’d be a year before he could see one.

At first he hoped the hemorrhoids would go away on their own. But they only got worse, interfering with his ability to concentrate at work. The human resources AI said he could switch to another company-approved health insurance carrier like Black Crescent, or a medical syndicate like Docs “R” Us, Inc. But their waiting lists weren’t any shorter.

He’d resigned himself to months of misery when he’d found that notice on the Net. Do long hospital waiting lists make you ill? Dying to get an operation? Enter our contest for a free stay at St. Dismas! Hundreds of winners every month!

And he’d got lucky. Must be a public relations gimmick to get satisfied people to spread the good word about the quality care they got at the hospital, and encourage others to go there too.

Staring at the number on the card, he linked with the Net through the AI interface in his apartment. One perk of working as a programmer for Cybergates was they gave you a free cerebral implant. At first he’d been leery of having one of the new “living” chips inserted under the skin at the back of his neck. The thought of it “growing” fibrocrystal nanotendrils programmed to bore submicroscopic holes into his skull, and infiltrate his brain as a fine mesh of neural nets, was frightening.

But it hadn’t hurt at all—and now he didn’t know how he’d ever gotten along without it. No need anymore for awkward VR hardware—voice interfaces—or even holoscreens. Now all it took was a “thought” and he could interface directly with any modern AI—“seeing,” “hearing,” transmitting and receiving information by direct stimulation of his brain. He wondered how the computer pioneers of the last century got anything done using keyboards and primitive pointing devices.

A millisecond later his auditory and visual cortexes produced sounds and images that seemed to originate from two meters in front of him. An initial scene of the building depicted on the card dissolved into the likeness of a grandmotherly woman seated at a reception desk. The bespectacled holosim smiled at him.

“Congratulations on winning a free stay at St. Dismas, William N. Jackson. I hope you’ll take advantage of our offer to come here. To encourage you to do that, we’d like to conduct a brief interview. Is your sexual preference for women, men, or both?”

What? Startled, he stammered his answer rather than thinking it. “Women.”

The image changed again. Jackson’s lower jaw dropped.

The sexy young blonde standing in front of him was all his secret fantasies wrapped up into one bodacious bundle of feminine pulchritude. Tall, statuesque, with violet eyes and ruby lips eager to devour him. She wore a small white nurse’s hat, and a creamy curve-hugging skirt that ended just below her waist. Her fulsome bosom tried mightily to escape the low-cut front of her uniform.

“Hello. I’m Nurse Colette. I get so lonely here. I’d love you to come to St. Dismas so I can take care of your every need!”

Entranced by this angel of mercy, Jackson yielded to her sultry requests for his insurance policy and credit card numbers, and the name of his next of kin. Finally Colette purred, “When can you come see me here?”

“Uh—the 13th?”

Colette smiled invitingly. “Wonderful! I can’t wait till you get here! I’ll do everything I can to satisfy you! Bye now!”

The link ended. Jackson exhaled slowly. Strangely enough, his hemorrhoids weren’t aching anymore.

He squirmed. But a neighboring area was.

“How do you like our hospital?”

Jackson frowned at the hospital administrator. “It’s not what I expected.”

When he’d arrived at the hospital that morning an ebony-colored MU escorted Jackson down a long dark hall lined on both sides with identical gray rooms. Each consisted of windowless solid stone walls four meters on a side, except for a single wall and locked door made of crisscrossing steel bars facing the hall. They were furnished only with three crude wooden bunk beds and a bare odoriferous toilet.

Jackson lay on the bottom of a bunk bed in one of these chambers the MU called “mini-wards.” The four men crammed into its other two bunk beds stared dazedly at the crumbling plaster ceiling or mumbled to themselves. His own bunkmate—easily 200 kg—snored heavily in the bed above him. Jackson glanced up nervously at its precariously sagging mattress.

The administrator smiled. “You’re not the first person to tell me that. Most people expect to see some kind of white-tiled temple of healing, with doctors and nurses bustling about. There are still a few hospitals like that—but they’ll soon be as extinct as dodos. What you see here is the wave of the future!”

Jackson scratched his back. The coarse paper hospital gown the MU gave him when he arrived felt like it contained splinters. The machine had also made him remove every stitch of his own clothes—and no matter how he tried to secure it, the back of the gown kept popping open.

“By the way, where are your nurses? I haven’t seen any yet.” Especially Colette—.

“Oh, we don’t have any human doctors or nurses here anymore. You have no idea how much it cost to pay their salaries. Plus, being only human, they made mistakes. Doctors thought they were infallible, and never admitted it when they made an incorrect diagnosis or prescribed the wrong treatment. Besides, everybody knows they were more interested in their golf games than what happened to their patients.

“And nurses—they just sat at their stations gossiping or reading romance novels. When a patient tried to call one, like when they were dying, the nurse often wouldn’t answer because she was giving private anatomy lessons to some stud intern in a linen closet.”

The administrator shook his head. “No, our new system is much better.” He pointed to the MU guarding the door of the mini-ward. “Our Mobile Units are programmed to perform with cybernetic perfection all the functions human doctors, nurses, and medical technologists used to do haphazardly. You’ll be astounded by the way our MUs treat you. After our MUs are through with them, none of our patients ever complain about them again! We even have ‘specialists,’ like the one who’ll be doing your surgery.”

“You mean a machine is going to operate on me?”

The administrator chuckled. “It’s amazing how often I get that reaction from people. The neural nets in our MUs contain far more medical information than any poor human doctor’s brain could hold. Even the finest flesh and blood surgeon’s fingers are like baseball bats compared to the dexterity microservos and plastisteel joints give our MUs. Who would you rather have doing the operation—some ham-handed butcher, drowsy and hungover after partying at a country club last night? Or an indefatigable MU a thousand times more skilled?”

“Well, if you put it that way… But I was hoping to have a nurse take care of me. Like the one I saw—.”

The administrator grinned knowingly. “You mean Colette. Sorry to disappoint you, but she’s not a nurse.”

“Don’t tell me she’s such a holosim!”

“No, she’s a real person. An—‘actress’—who’s very good at playing a nurse. And she does work here. Perhaps you’ll see her in the hall.”

Jackson grunted. At least that was something to look forward to. He glanced up at the mattress hanging over him like the sword of Damocles. The thin wooden slats it rested on had buckled several more centimeters. “Do you have any private rooms?”

“Your present accommodations are covered by your health plan, and are free. For a nominal fee, however, you can get a private room. Only 250 new-dollars a day.”

“Two hundred fifty newdollars! I thought this was all supposed to be paid for—.” As his rotund bunkmate shifted in his sleep Jackson heard a cracking sound above him. “OK, I’ll pay it!”

The administrator glanced at the nearby MU. It said, “Authorization by William N. Jackson to pay additional fee recorded.”

Jackson said, “That’s William M. Jackson. Also—no offense, but the way your hospital’s laid out, it almost looks like a—prison.”

“Actually, that’s what St. Dismas was before it was converted into a hospital several years ago. The grounds look so much cheerier since we tore down the outside walls and guard towers, and removed all that unsightly barbed wire.”

The administrator beamed proudly. “In fact, I was the warden!”

“Isn’t this nicer?”

The administrator stood at the foot of the bed in Jackson’s new quarters. “You’re lucky this room was available. The previous occupant is, ah, no longer with us. In the old days we used it for solitary confinement. Or as part of our death row.”

Jackson grimaced, shifting uncomfortably on the bed’s lumpy rock-like mattress. Though the walk-in closet in his apartment was larger than this room, at least he didn’t have to worry anymore about being crushed.

An MU rolled into the cramped room. The administrator said, “With all the moving around you’ve been doing, you haven’t had your history and physical examination yet. That’s usually done by an experienced MU. However, none of them are available now. I hope you don’t mind if one of our student MUs does it.”

“A ‘student’?” Jackson glanced at the waiting machine. “Don’t all your units have the latest bidirectional neoadaptive logic subroutines in their AI’s, so they can understand and respond to a new situation nearly instantaneously?”

“No, the methods our MUs use to learn involve ‘reinforcement learning’ and ‘quasi-fuzzy logic.’ Those are fine, traditional methods—but require each unit to repeat the same or similar experience many times before it reaches maximum efficiency. Our ‘students’ must do hundreds of patient histories and physicals, and prescribe medications and perform surgery during a long training period under the supervision of senior MUs before they’re allowed to work independently.”

Jackson frowned. The man apparently wasn’t aware he was a programmer. “But nobody’s made AI’s using those methods for years! That means your MUs contain obsolete modules!”

“ ‘Obsolete’ is such a harsh word. ‘Classic’ sounds better. Even if these units aren’t the latest models, I’m fully confident of their reliability. Besides—I was able to buy them wholesale at an excellent close-out price.”

The administrator turned to the MU. “Show him how proficient you are.”

The MU said, “Hello, William N. Jackson. I am Mobile Unit ICD-9.”

“That’s William M. Jackson. M, as in Marvin.”

The student ignored him. “Would you please tell me what problem brought you to the hospital?”

“Hemorrhoids.”

The MU processed that datum. “Chief complaint: This patient’s a pain in the butt.”

The administrator shook his head. “No, that’s wrong. He has a pain in the butt.”

The MU scrutinized Jackson carefully, its optical sensor swiveling at the end of a long flexible metal rod extending from its body. “Looks to me like he’s a pain in the butt!”

“Hey, what’s wrong with this thing—!”

The administrator shrugged. “A slight glitch in its programming.”

The MU raised an appendage fitted with a hot bright light and shone it into Jackson’s blinking face. Then it grilled him with an incessant barrage of questions about his medical history.

“Where are your hemorrhoids located?”

“Where do you think!”

“What does the pain feel like?”

“It hurts!”

The MU’s interrogation became progressively more irritating. Why, Jackson wondered, was it important whether his great-aunt Minnie had constipation? He’d balked when the MU asked him to give detailed accounts of every sexual encounter he’d had in his entire life. The embarrassing thing was—there wasn’t much to tell. Eventually, persuaded by the administrator’s assurance such information was confidential and necessary to provide him with the best medical care, he relented.

Finally the MU said, “Now it’s time for your physical examination.”

Immediately a series of snake-like tentacles telescoped from its case holding dangerous-looking instruments. Several other appendages grabbed Jackson and lifted him off the bed. The next few minutes were a blur of dazzling lights shining in his eyes, tubes thrust in his ears and nose, and reflex hammers making his arms and legs jerk like a marionette’s.

Take a deep breath. Does it hurt when I press in like this? Turn your head to one side and cough. Disobedience was punished by sharp electrical jolts to sensitive areas. After checking his front side, the MU flipped him over like a flapjack and checked the other. Then it plopped him back on the bed.

“Overweight,” it reported. “Flabby muscles. Unremarkable male genitalia. But general health appears good.”

The administrator frowned. “I didn’t see you check him for hemorrhoids.”

The machine ruminated on that. “Oops.”

Two appendages grabbed him again and rotated him onto his stomach. Turning his head, Jackson saw the MU extrude a new sinuous tentacle—a thin glistening pink cable. It looked like the tongue of a ravenous anteater, and was headed toward his—.

The administrator nodded approvingly at the thorough, in-depth examination the MU was performing. “Excellent! It’s really getting to the bottom of things, isn’t it, Mr. Jackson?” Then, disappointed at the patient’s vehemently vulgar reply, he continued, “I’m sorry you don’t appreciate tongue-in-cheeks humor.”

After the administrator and his torture machine left, Jackson couldn’t sit on the bed without wincing. That *$%*@ “student” had a lot to learn about bedside manner!

His room was completely bare except for the bed. They’d taken his watch when he’d arrived, so he had no idea how long he’d been here. Searching with his implant for a nearby AI interface terminal produced no results. There had to be some elsewhere in the hospital, but they must be over ten meters away—out of range of his implant.

Utterly bored, he decided to go for a walk in the corridor outside. But he’d barely risen from the bed when an MU rolled up, blocking the doorway.

“I’m sorry, William N. Jackson. Patients must stay in their rooms to avoid interfering with our work or disturbing other patients.”

“That’s William M. Jackson. M, as in—oh, never mind. Isn’t there anything I can do while I’m waiting to get my operation? I’m going crazy sitting around like this!”

“For a nominal fee, a psychiatrist MU can do a consultation on you. It’s equipped with injectable psychotropic drugs, equipment for electroshock therapy—.”

“No, no, that’s just a figure of speech! What I mean is, could you get me a portable interface, a holoprojector—even just something to read?”

“For a nominal fee, you can rent an entertainment cart. Only 500 newdollars.”

“Five hundred! That’s robbery!”

“The cart contains printed and audiovisual material. Do you authorize us to charge you for it?”

“You can shove it up your—oh, all right! Better than going stir-crazy here!”

The unit returned pushing a rickety cart with squeaking wheels. One of its shelves held moldy yellowed newspapers. A headline proclaimed, “Elvis Clone Marries Alien Bigfoot Princess!” Jackson snorted. Really old news. Happened twenty-five years ago. That particular clone was now a grandfather.

The MU zoomed away without explaining how to work the archaic electronic equipment atop the cart. They resembled devices he’d last seen in kindergarten. A “TV” and—what’d they called it—a “BCR.”

Turning the TV on produced only crackling static. Then he found a mysterious rectangular object several centimeters thick made of black plastic. It fit perfectly into the slot on the front of the BCR.

Suddenly two-dimensional moving pictures limited to shades of gray appeared on the TV. The program it showed was a historical drama—mid-20th century by the look of the clothes and vehicles. A voluptuous young woman became distraught after realizing she’d developed an alarming health problem. She contacted her doctor, who told her to come to his office immediately. Instantly she was in his examining room, tantalizingly dressed in a diaphanous gown. Two men in white coats finished their examination and looked at her gravely. The handsome younger doctor’s eyes betrayed more than medical interest in her body as his white-haired mentor informed her she had a very serious disease. It had an ominous Latin-sounding name which clearly implied she wasn’t long for this world. Jackson was startled to see the patriarchal physician sympathetically explaining his findings bore an uncanny resemblance to the hospital administrator.

The rest of the program detailed the two physicians’ intense efforts to help the woman. The younger spent all his time comforting her, lending his broad shoulders for her to cry on. Soon their feelings for each other blossomed into a tragic love—her illness obviously prevented them from consummating their relationship. Meanwhile the older doctor labored to help her in his own way, searching for weeks through the latest medical journals and textbooks in that primitive pre-PC age—trying desperately to see if researchers had finally discovered a cure for her painful condition.

Then, when all seemed lost, he found it. Back again in his office, the woman sobbed gratefully as the senior physician gave her the good news. The treatment hed prescribed had completely cured her severe case of pediculosis pubis! At the final fade-out, the coy looks exchanged between the woman and the younger doctor indicated that, her cure complete, their relationship would soon become more than platonic.

Jackson gazed yearningly at the smiling elderly physician on the TV, and wiped tears from his own eyes. Why can’t I get a doctor like that?

After turning off the TV, Jackson felt his stomach gurgle noisily. As an MU skittered by his doorway he called, “When’s mealtime?”

The unit stopped, and ejected a small object which struck him lightly in the chest. It was a bag of honey roasted peanuts. They were stale, but better than nothing. He’d gulped the snack down before noticing the “Best if used by” legend on the bag was dated two years ago.

The MU said, “May I have the bag, sir? The hospital gets a newdollar for every hundred we send back for recycling.”

“Here! Now when do I get a meal?”

The MU whirred softly. “That was your meal, sir.”

“What!”

“For a nominal fee, we can provide you with a more filling meal. Only 1000 newdollars. Do you authorize payment?”

“Hell, no! I’d rather starve to death than pay that much for a meal!”

“Starving to death takes many days, sir. For a nominal fee, I can have a kevorkiologist MU come and make the process nearly instantaneous.”

“No! That’s not what I meant!”

The MU’s optical sensor moved menacingly toward his face. “Which would you like me to bring, sir—the kevorkiologist, or a meal?”

The tone in its voice indicated those were his only two choices. “The meal…”

What it brought looked like baby food. Each recessed compartment of the rusty metal tray contained an unidentifiable pureed “delicacy” colored bright red, green, or blue. The “nominal fee” for a spoon was a bargain—100 newdollars. Though the meal smelled and tasted like something died in it, he ate every bite. Partly because he was hungry. But mainly because he thought it might be his last.

Afterwards Jackson tried to sleep. But every time he dozed off a new MU woke him up.

Time to check your vital signs, sir.

Would you like a sleeping pill, sir?

I need a blood specimen, sir. Here’s your do-it-yourself venipuncture kit. Or, for a nominal fee of 1,500 newdollars, I can draw it for you.

Need a bedpan, sir? Only 2,000 newdollars—and the first piece of toilet paper is free.

Once, Jackson thought he’d gotten the better of one of those damnably polite machines. The meal he’d eaten earlier was giving him heartburn. Informed of his distress, an MU asked if he’d like some medicine for it.

Jackson snatched the white pill the machine offered him and quickly swallowed it.

“The charge for the pill is 500 newdollars, sir. Do you authorize payment?”

Jackson grinned triumphantly. “No, I don’t! What re you going to do about it?”

Immediately the MU shot a half dozen appendages toward him, holding his head and prying his jaws open. As another tentacle clutching what looked like a garden hose moved toward his mouth, Jackson gurgled “I’ll pay!”

The appendages retracted. “A wise decision, sir. There would’ve been an additional 1,000 newdollar charge for suctioning your stomach.”

Jackson cringed when the next MU entered his room. “Sir, I need to take you to the X-ray department.”

Jackson smiled. At last he was going to leave his cell, if only temporarily!

The dark dirty corridor outside was filled with scuttling MUs. White ones with “Medical Device,” “Data-process-ing Observer,” “Robotic Nurse,” or “Laborsaving Programmable Nurse” printed on their sides. Red ones, like the unit that had sucked blood from his arm, labeled “Hematologic Mechanical Operator.” Blue ones like the MU taking him to X-ray—“Cybernetic Medical Technologists.” And ominous black ones—“Digital Restraining Guards”—escorting other worried-looking patients.

A rickety elevator took them down to the ground floor. The MU led him into a large room containing ancient, ceiling-high machines covered with dials and switches. A portly man dressed in a blue scrub suit stood frowning in front of the equipment. Jackson glanced at his own flimsy paper gown, then enviously at the man’s uniform.

The MU addressed the man. “He needs a chest X-ray.”

“OK! Would you please step over here, Mr.—?”

“Jackson. William M. Jackson.”

“Press your chest against this plate while I put the X-ray camera behind you.”

As Jackson complied the MU said, “I’ll return shortly to escort you back to your room.”

After it trundled off Jackson muttered, “Don’t hurry.” Then, to the man, “I was beginning to think this place didn’t have any human beings working here. Just machines.”

The man walked to a control panel. “Oh, I don’t work here. The MU that normally operates this equipment is being repaired, so they asked me to fill in for it in exchange for this neat scrub suit I’m wearing. Actually, I’m a chef—in here for gall bladder surgery tomorrow.”

He twisted several knobs. “Can’t remember exactly what settings they told me to use. Maybe it works like a microwave oven. Let’s turn this ‘kilovolt’ knob over to maximum power… and X-ray exposure time to ten minutes. If that’s not long enough, I’ll just ‘cook’ you some more!”

The man flipped a switch. “Hey, Mr. Jackson, come back! You’re not done yet!”

As Jackson ran out into the hallway he heard a continuous buzzing sound—followed seconds later by a muffled explosion. Glancing back, he saw smoke pouring from the room he’d vacated. Several MUs raced past him toward it, ignoring him. Taking advantage of the distraction, he crouched in a doorway while more machines passed. When the coast was clear he crept carefully down the deserted hallway. Finally, rounding a corner, at the other end of the corridor he saw something that filled him with sudden hope. An “Exit” sign.

Hemorrhoids or no hemorrhoids, he had to escape! With his luck, the surgeon MU would be broken too—and he’d get operated on by a plumber dressed in a nice new scrub suit reading “Surgery Made Simple”!

Sneaking toward the exit, Jackson passed a closed door marked “Obstetrics.” Behind it he heard a faint sharp slap and a baby cry. An MU said, “It’s a boy, ma’am. Now drive down to the next window, pay your bill, and then we’ll give him to you.” There was the sound of a car engine starting—.

“Excuse me, sir.”

Jackson froze—then turned around. The MU said, “Please follow me back to your room.”

“Uh—I’ve decided not to have the surgery. I just want to go home—.”

“I’m sorry, sir. It’s our duty to ensure your health care needs are properly met.”

“That’s OK, I—ouch!”

His arm locked in the MU’s steely grip, Jackson had no choice but to meekly comply. The elevator they entered stopped briefly on the second floor—and then he saw it. At the other end of the long hallway.

An AI interface.

Desperately he tried using his implant to link with it. Maybe he could communicate with the hospital’s central AI system. Override the MU’s programming so it’d let him leave—.

But it didn’t work. The interface was too far away to access. The elevator doors closed, and soon he was back in his room.

The MU said, “Good news, sir! I’ve just received confirmation your operation is next on the schedule.”

Though it didn’t have a face, the machine seemed to smile. “Soon they’ll be coming to take you away.”

Jackson shuffled slowly down a long corridor, flanked on either side by two white MUs. A husky DRG unit followed directly behind him, blocking his only escape route as he walked the last mile—

In the operating room, several MUs laid him on his back on a hard table and dowsed his bare groin with icy brown fluid.

“Why do you have to shave off that hair?”

“I’m sorry, sir. It’s necessary.”

“Well, be careful with that razor. I don’t want you cutting off anything down there except hemorrhoids!”

The MU tilted its optical sensor quizzically at him, then resumed its barbering.

Next they laid a large drape with a hole in its center over him. As he shivered in the freezing room, another MU entered. It held two long appendages raised in front of it, dripping with lubricating oil, while another unit slipped long plastic sheaths over them. The machine rolled over to Jackson. “Hello, sir. I will be your surgeon today.”

“Uh—you have done this kind of surgery before, haven’t you?”

“Don’t worry, sir. After I’m through, you’ll fed like a new person.”

Another MU at the head of the table placed a rubber mask over his mouth and nose. “The anesthetic,” it explained.

After a few breaths Jackson felt drowsy. The surgeon MU said, “Once you’re asleep, we’ll begin the operation. After making an inverted-U perineal scrotal skin incision, I will perform a bilateral orchiectomy, then complete the procedure following a deep perineal dissection.”

Now barely conscious, Jackson mumbled through the mask, “Is that what you call an operation to treat hemorrhoids?”

The surgeon MU held a sharp gleaming scalpel poised over his groin. “No, William N. Jackson. The procedure I’ll perform is commonly referred to as a sex change operation.”

The fog in his brain cleared slowly. He was floating in the clouds, drifting slowly back to Earth, light as a thistle—

Oh my God!

Jackson snapped awake, remembering the operating room. He was back in the bed in his old room. Heart pounding, he pulled up his gown—and gasped in relief. Everything was still there.

The administrator entered the room, a concerned expression on his face. “How are you feeling, Mr. Jackson?”

“How do I feel? Your machine was going to cut off my—!”

“A regrettable error. I take full responsibility for it. Fortunately, it was caught in time.”

He paused. “At least in your case. I just came from William ‘N.-as-in-Nathaniel’ Jackson’s room. Luckily, the other Mr. Jackson happened to have hemorrhoids too along with his, ah, other condition. We’ve put him back on the schedule for the procedure he was supposed to have. He seemed satisfied he’ll now get two operations for the price of one. Of course, we’ve re-scheduled your surgery too.”

“If you think I’m going to let one of those machines near me with a knife again, you’re crazy! I’d rather keep my hemorrhoids and get out of this hellhole you call a hospital!”

The administrator looked hurt. “I’m sorry you feel that way, Mr. Jackson. I realize our accommodations aren’t luxurious, and the services we provide our patients aren’t as personalized or perfect as you and I would wish them to be. But providing health care to every American consumes trillions of newdollars annually. As people live longer and expensive new medical treatments and technologies are developed, costs keep rising. Without fiscally responsible measures to manage and contain those costs, there wouldn’t be enough money to give everyone basic medical care.”

He smiled sadly. “Our oldest patients complain the current system is-n’t like the ‘good old days.’ ‘We had our own private doctors then,’ they say. ‘Dedicated people who really cared about us. If we got sick they’d treat us or admit us to a hospital immediately—without months on a waiting list. The doctor made sure we got the best care possible, and let us stay in the hospital as long as we needed!’ ”

Jackson glared at the administrator, remembering the TV program he’d seen. “Well, wasn’t it like that?”

“Yes—for the few people wealthy or lucky enough to get that treatment. But there were also millions of people without health insurance or enough money to pay for medical care. Any doctors they managed to get were usually poorly trained or inexperienced. And I could tell you horror stories about private hospitals turning away suffering, seriously ill people or transferring them to tenth-rate government-supported medical centers because they had a ‘negative wallet biopsy.’ The situation became critical when the federal government finally went bankrupt a decade ago, and over a hundred million more people—the ones who’d relied on programs like Medicare and Medicaid—suddenly found themselves without affordable health care.”

The administrator shook his head. “Our new system isn’t perfect. But at least now everyone has access to health care, and is treated equally. If we must cut corners here and there to save money—well, that’s a necessary sacrifice.”

Jackson grumbled, “Well, you could at least try to show a little compassion for people. Your machines make you feel like a slab of meat in a processing plant!”

A trace of anger flickered across the administrator’s smooth, perfect features. “I assure you, the well-being of our patients is foremost in our minds. It’d have been more economical to have only MUs here—with no human presence whatsoever. Just machines and patients. The fact I’m here, checking personally to ensure your stay is as pleasant as possible, proves this hospital’s commitment to giving our patients that essential ‘human touch.’ Despite their technological sophistication and medical expertise, MUs look like, and are, machines—incapable of human emotions like compassion. It’s understandable people feel uncomfortable trusting them with their lives.

“My primary function is to reassure patients that someone does care about what happens to them. Someone they can relate too, who looks just like them—flesh and blood, not just metal. Someone they think understands their anxiety, fear, and pain—and who’ll share that burden with them.”

The administrator folded his arms. “You don’t think of me as a machine, but as a human being. Don’t you?”

“Yes, but—.”

Suddenly Jackson realized where this conversation was leading. He fearfully examined the figure standing before him. The perfectly coifed hair—each strand as fine and identical as polyester fibers. The pale forehead—smooth as tinted plastic. The curiously glassy blue eyes. The ivory teeth gleaming between delicately sculpted lips.

He wasn’t fooled by the administrator’s slick, reassuring words. No human being could be so devoid of conscience they’d dare tell him the hospital’s “cost containment measures” were really meant to help him or other patients. No person who’d ever been sick himself could be so lacking in human sympathy he could blatantly lie like that for whoever was lining their pockets with the money the hospital was saving.

Only an inhuman, state-of-the-art AI—an unfeeling silicon shill inside the new humanoid robots Cybergates was rumored to have developed—could be so utterly amoral!

“You—you’re a machine too, aren’t you!”

The administrator’s hand moved toward “his” face—and Jackson had a nightmarish premonition. He imagined a thin flesh-colored mask being stripped away—revealing a hideous skull of silvery steel. The bare white globes of its eyes held steady by microservos, staring pitilessly at him. A mouth formed of porcelain teeth and naked metal grinning sardonically—.

The administrator brushed beads of sweat from his forehead. “No, I’m quite—human.”

Jackson sat dumbstruck as the full horror and audacity of that admission dawned on him. The administrator continued, “If you’ll excuse me, I have other duties. I hope we can talk again after your operation.”

By the time Jackson regained his senses the room was empty. He leapt from the bed and glanced up and down the hallway outside, fighting an urge to panic. From far away came the muffled voices and faint whirring of MUs—but none were in sight. Moving quietly, Jackson raced down the corridor, listening. The only sound he heard was his bare feet slapping against the floor, crunching an occasional cockroach.

Not daring to trust the elevator—odds were MUs would be on it, and he couldn’t outrun them—he sighed in relief when he discovered a sign marked “Stairs.” At least he had that advantage over those mechanical monsters—steps were made for legs, not wheels.

Down one flight, then two—if he was right, what he was searching for was on this floor. The door by the stairwell was solid and thick—no way to tell if there were MUs waiting on the other side.

Panting, Jackson opened the door a crack and peeked out. Still in luck. The elevator he’d been on when he’d spotted the AI interface here on the second floor was several meters away. He threw the door open and made a desperate dash down the empty hallway towards the interface—.

Suddenly an MU appeared, blocking his path. “I’m sorry, sir. Patients must remain in their rooms until called for.”

Ignoring the machine, Jackson redoubled his efforts and ran by it. But he got only another meter before being jerked to an abrupt halt as slithering appendages grabbed him around the mid-section.

“Come with me, sir.”

As the MU’s tightening tentacles began yanking him back, Jackson strained one last time to link with the device so tantalizingly close at the end of the corridor—.

Then he felt it. The familiar buzz inside his brain as his implant made contact with the AI interface. Digging in with his heels, locked in a life-or-death tug of war as the MU dragged him centimeter by centimeter in the opposite direction, he absorbed the data pouring into his brain from the hospital’s central AI—and groaned. Security codes barred access to the main control programs. If he couldn’t override them in another few seconds the MU would have him out of range—!

Suddenly the MU released him. It stared mutely at him with its optical sensor as Jackson gave it a swift kick—then hopped in pain after remembering too late he was barefoot. Moving closer to the AI interface to ensure he stayed linked, he considered having the MU disassemble itself with its own appendages. No—he needed it for a more important task.

As the machine skittered away Jackson delved deeper into the central AI system. Luckily, its security codes had been easy to crack. The administrator had apparently skimped on that too—probably hiring programmers just out of training who’d done a slipshod job. It was easy to make the software changes he wanted. There was more than one way to lend a “human touch” to this place. Soon it’d be like a hospital should be!

The MU returned from its errand. “Your clothes, sir.”

Jackson thankfully stripped off his tattered hospital gown and put them on. It felt good to be dressed like a human being again.

“Anything else, sir?”

“Yes. Escort me out of here!”

Several other MUs joined him, forming an honor guard as Jackson strolled toward the exit. Soon he was out of range of the AI interface again—but it didn’t matter anymore. A simple command to the central AI beforehand ensured the MUs were still under his control. The machines recognized individual human beings by scanning them with their optical sensors and correlating that data with identifying information in the hospital’s database. All it took was an order to match his own image with the administrator’s ID. And vice versa.

An MU, convinced the man it scanned was the hospital administrator, opened a door for him. Jackson blinked as he emerged outside into sunlight—once more, a free man. He smiled, imagining what the administrator’s face would look like when the MUs gave him their “standard” care for patients—and took who they thought was “William M. Jackson” for his hemorrhoid surgery. Maybe he’d done the guy a favor. Maybe the administrator had hemorrhoids too. And if he didn’t, at least he’d get a taste of his own medicine before the surgeon MU discovered there was nothing to operate on.

As for himself—there was still hope. Somewhere in the world there must be at least one caring, human doctor left. Someone like the elderly physician on that old TV program, who’d treat him with dignity and compassion. Who’d never rest until they’d used the accumulated medical knowledge of millennia to cure his problem. It might take years to find such a dedicated healer. But when he did, it’d be worth the wait.

Sustained by that comforting thought, Jackson hummed the theme music from “Marcus Welby, M.D.” Just hearing that soothing melody again made his hemorrhoids feel better.

Alone in his spacious cedar-paneled office, the administrator stroked his putter. The golf ball rolled straight into the plastic cup at the other end of the carpeted floor. He laid the gold-plated club down on his expansive oak desk, settled into an exquisitely cushioned leather chair, and spoke into the intercom. “Colette, would you bring me the hospital’s latest financial report?”

The door opened. Colette was wearing that exiguous nurse uniform he liked so much. A mist of pheromones swirled around her as she handed him the papers. “Would you like me to do anything else for you, sir?”

“Not now.”

Watching his secretary undulate out of the office weakened his sense of duty. They could listen to one of the titillating recordings the MUs made of patients’ sexual histories, and play their favorite game—“Doctor.” But no—business before pleasure.

He smiled at the report. The Board of Directors would be pleased profits were still skyrocketing. And the percentage of them be got as a bonus for “containing costs” and “enhancing revenue” looked nice too.

The administrator yawned and stretched his arms. A long nap after lunch made the day fly. Time to go on rounds again. Experience had taught him to check on the inmates—correction, patients—periodically to keep them from making trouble. Like that one who almost had the wrong operation. He really should get the programming glitch that made MUs misidentify patients with similar names fixed. But programmers were expensive…

Well, maybe next fiscal year.

He’d walked only a little way through the hospital before he stopped—horrified. MUs were skittering frenziedly through the hallways. A blur of metal appendages scrubbed floors and applied fresh paint to walls until those worn surfaces looked new. Befuddled patients milled in the corridors, tearfully accepting the expensive-looking robes and pajamas MUs were bringing to replace their paper gowns. Other MUs exchanged dilapidated beds with new ones, carefully applying clean sheets and fluffing plush pillows.

The administrator staggered dazedly—finding new horrors around every corner. Patients were being served gourmet meals—for free. As an MU raced past he glimpsed the label of the wine bottle on the tray it carried. It was one of the 2010s from his own private stock. He saw MUs treating patients with courtesy and basic human dignity—and worst of all, performing billable services like blood drawing and giving medicines without asking for payment authorizations! They were even knocking out walls, enlarging patient rooms, and putting framed windows in previously solid concrete to let sunlight in. Through one of those windows he saw MUs unloading a fleet of automated trucks delivering expensive building supplies and furniture, and the very best medical equipment and supplies. Soon St. Dismas would be a state-of-the-art hospital—and look like a luxury hotel!

The MUs ignored his screamed orders to stop, and kept at their work. Finally, faint with shock and frustration, the administrator stumbled into an empty patient room and sat on its disgustingly comfortable bed. Why were the MUs acting like this? And how much was all this costing?

Maybe a virus had infected the central AI. He had to get back to his office—use his private voice interface to regain control of it.

Mobile Unit ICD-9 rolled to the doorway and swiveled its optical sensor at him. “You’re not in your gown, sir. That’s against regulations.”

The machine picked him up, ripped off his expensive custom-made suit and rubber underwear, and wrapped his bare body in a scratchy paper gown. It trundled him down the hallway so fast he couldn’t speak until they’d reached the operating room.

“Don’t put me on that table, I’m not a—blurp!”

The anesthesiologist MU held him down while it snugly secured a mask over his face and administered the anesthetic. As his consciousness seeped away, the administrator saw the surgeon MU holding a sharp gleaming scalpel over his groin.

“Don’t worry, William N. Jackson. After I’m through, you’ll feel like a new person.”