16 Problems Solved Bill Pronzini and Barry N. Malzberg

Dear Mr. Grey:

Thank you for consulting me, and for your expression of confidence that I will be able to solve your problem. I do take considerable pride in “Problems Solved,” my consultation service. As you know from my magazine advertisements, this service by mail has been functioning successfully for seven years (with never a complaint, if I may add proudly).

Now then, to your problem. Mr. Grey, the question you pose in your last paragraph is obviously what has really been on your mind throughout your letter. Thus, in answer to this question, let me say that I do not believe your murderous fantasies are so unusual, nor do I think that you have any reason to feel as guilty about them as you say. Most people have murderous fantasies of one sort or the other, sometimes toward those who are closest to them and whom they love best. These fantasies function usually as a normal and healthy outlet, since the important thing is that they will never be acted upon. Seen in that context, then, they are definitely a healthy release.

Of course, guilt can be self-destructive. I am reminded of a case many years ago in the small upstate New York town in which my wife was born: a local man murdered several strangers for the confessed reason that he had “wanted to kill people all the time lately and I couldn’t stand knowing I was as good as a murderer inside, so I just went out and did it.” So, Mr. Grey, I urge you to work on these guilt feelings of yours more than on the fantasies themselves. It is only the guilt building up within you which could be dangerous.

Your accompanying check in the amount of $50.00 is exactly double my customary fee for a consultation of this nature. Therefore, I am entering a credit of $25.00 which you may use for another consultation. I do hope to hear from you again, since I believe your particular problem may involve at least one and possibly two or three additional consultations before we can safely mark it “solved.”

Sincerely yours,

Dr. Harold Rawls

“Problems Solved”

Dear Mr. Grey:

I am in receipt of your second letter, and I must say first of all that I am sorry you were disappointed with my initial advice. I am also sorry that you feel continually disturbed, and although I agree that there is no accounting for “the range of human pain and the desire to inflict pain,” as you put it, I must strongly repeat what I said previously.

Giving free rein to your murderous fantasies may actually be counterproductive, you know. The explicitness of detail in your letter would be shocking to a nonprofessional, and while I well understand the context in which this should be placed, I must tell you that I would not, if I were you, express these details to anyone but me.

Please Mr. Grey, you must understand that your fantasies are quite common and that you should not feel the kind of guilt which merely triggers further rage and pain. We live in difficult times, unhappy times: many of your best friends, perhaps, would secretly like to be murderers. It is the act of commission which makes all the difference.

This second consultation has been paid for, of course, by your $25.00 credit. When you write again, please enclose further remuneration. And please tell me something about yourself as well. You have been quite bare on personal details in your two letters to date. With more knowledge of who you are, what you do for a living, and so on, I can be much more specific in my advice.

Sincerely yours,

Dr. Harold Rawls

“Problems Solved”

Dear Mr. Grey:

I have received your latest letter and your $100.00 check for a total of four consultations. However, I am returning herewith my check in the amount of $75.00, which represents a total refund less $25.00 for this third, and unfortunately final, consultation.

You have given me no alternative, Mr. Grey. I cannot deal with you any longer. You have refused to confide any personal information beyond a name and a post office box address in upper Manhattan. You prefer to remain hidden in the shadows, as it were. As a result I have no idea of who you are or who you are talking about when you mention “this urge, this terrible, incessant urge to kill.” Members of your family? Friends? Business associates? Strangers? I have no way of knowing.

You seem also and for no apparent reason to have taken a dangerously abusive attitude toward me, which I will not tolerate. Violent emotional outbursts and veiled threats such as those which marked your letter are pointless, childish, and misdirected.

It is my final opinion, Mr. Grey, that you are a seriously ill personality and that you should immediately seek a face-to-face consultation with a qualified psychotherapist. Do so, I urge you, before it is too late.

Sincerely,

Dr. Harold Rawls

“Problems Solved”

Mr. Grey:

I suppose I should have foreseen the content of your most recent letter. That I did not is a comment only upon my heavy workload. I will say nothing about your vile and insane threat on my life. I will not attempt to reason with you, for it is obvious you have graduated beyond reason to psychosis.

I would like you to know, however, that I maintain careful files which include all letters sent to me and carbons of all my responses. These files are kept under lock and key, where no one but myself and my secretary have access to them, and in the event of harm to me they would immediately be turned over to the police.

Not, of course, that I anticipate any harm from you. Individuals such as yourself are very common in my profession. You obtain satisfaction from ventilating aggressions which you are unable to act out in reality. Thus, I am not at all frightened that you will carry out your threat. Threats such as yours do not disconcert me in the slightest, for I not only understand their origin, I have a great inner strength.

I suggest, once again, that you consult a qualified psychotherapist as soon as possible.

Sincerely,

Dr. Harold Rawls

“Problems Solved”

Dear Friends,

I’m sorry for this mimeographed note, but I don’t have the time or the energy to personally thank all of you who sent flowers and other expressions of sympathy on the terrible death of my husband, Dr. Harold Rawls. I know you will understand. I also know you will understand why I must go away for a while. There are too many memories here, too much sorrow — and as long as the lunatic who murdered Harold is still at large, my own life may be in danger as well.

With gratitude,

Muriel Rawls

MR JOE VINSON CRISTOBAL HOTEL NASSAU GRAND BAHAMAS ARRIVING EIGHT FORTY TONIGHT FLIGHT 62 STOP PROBLEM SOLVED STOP LOVE YOU

MURIEL

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