Acknowledgements
With many thanks to the following. At Mischief, Dan Glover (who had the idea), Charlotte Hutley and Seb Dilleyston. At BAA, Colin Matthews, Cat Jordan, Claire Lovelady and the Communications team, and Mike Brown and the Operations team. At Heathrow, Sofitel, British Airways, Gate Gourmet, the UK Border Authority and OCS. At Profile Books, Daniel Crewe, Ruth Killick and Paul Forty. Lesley Levene, Dorothy Straight and Fiona Screen for copy editing and proofreading. Richard Baker for the superlative images. Joana Niemeyer and David Pearson for the design. Caroline Dawnay and Nicole Aragi for the piloting. Charlotte, Samuel and Saul for another ruined August. In the text, some of the names have been changed to protect identities.