Monday 12 January
Sussex Security Systems and Sussex Remote Monitoring Services were housed in a large 1980s building on an industrial estate in Lewes, seven miles from Brighton.
As the business which Garry Starling had started in a small shop in Hove fifteen years earlier expanded into two separate fields, he knew he would have to move into bigger premises. The perfect opportunity presented itself when the building in Lewes became vacant following a bankruptcy, with the receiver keen to do a deal.
But what attracted him even more than the favourable terms was the location itself, less than a quarter of a mile from Malling House, the headquarters of Sussex Police. He’d already secured two contracts with them, installing and maintaining alarms in a couple of small-town police stations that were closed at night, and he was sure that being so close to the hub of the whole force could do no harm.
He had been right. A combination of knocking on doors, schmoozing on the golf course and some very competitive pricing had brought a lot more work his way, and when, just over a decade ago, the CID moved into their new headquarters, Sussex House, it had been SSS that had secured the contract for the internal security system.
Despite his success, Garry Starling was not into flash, expensive cars. He never drove them because in his view all you did was draw attention to yourself – and the flashier your wheels, the more your customers would think you were overcharging. Success to him meant freedom. The ability to hire people to do the stuff you didn’t want to be stuck in the office doing. The freedom to be out on the golf course when you wanted. And to do other things you wanted too. He left it to Denise to be the spender. She could spend for England.
When they’d first met she’d been sex on legs. She liked everything that turned him on and she was randy as hell, with few limits. Now she just sat on her fat arse, letting it get fatter by the hour, and she didn’t want to know about sex – at least, not any of the things that he enjoyed.
He drove his small grey Volvo along the industrial estate, passing a Land Rover dealer, the entrance to Tesco and then Homebase. He made a right, then a left and ahead, at the end of the cul-de-sac, he saw his twin single-storey building and a row of nine white vans, each bearing the company logo, outside.
Ever mindful about costs, the vans were plain white and the company name was on magnetic panels stuck to their sides. It meant he didn’t have to pay sign-writing costs each time he purchased a new van; he could simply pull the panels off and use them again.
It was 9 a.m. and he wasn’t happy to see so many vans still parked up. They should have been out doing installations or making service calls on customers. That was thanks to the recession.
Not many things made him happy these days.
Dunstan Christmas’s butt was itching, but he did not dare scratch it. If he took his weight off this chair for more than two seconds during his shift, without first properly logging off, the alarm would sound and his supervisor would come running in.
You had to hand it to the guy who had thought of this, Christmas grudgingly admitted to himself, it was a damned good system. Foolproof, just about.
Which of course it needed to be, because that was what the customers of Sussex Remote Monitoring Services paid for: trained CCTV operators like himself to sit, in a uniform, and watch the images of their homes and business premises, in real time, around the clock. Christmas was thirty-six years old and weighed twenty stones. Sitting on his butt suited him well.
He couldn’t much see the point of the uniform, as he never left the room, but the Big Cheese, Mr Starling, had everyone on the premises, even the receptionists, wear uniform. It gave people a sense of pride and purpose, Mr Starling said, and it impressed visitors. Everyone did what Mr Starling said.
Alongside the camera selection button on the panel in front of him was a microphone. Even though some of the houses and business premises on the twenty screens in front of him were many miles away, one click of the microphone button and he could scare the shit out of any intruder by talking straight to them. He liked that part of the job. Didn’t happen too often, but when it did, boy, was it fun to see them jump! That was a perk.
Christmas worked an eight-hour shift, alternating between day, evening and night, and he was happy enough with the pay he got, but the job itself, Jesus, sometimes, particularly during the night, it could be mind-numbingly boring. Twenty different programmes on television and nothing happening on any of them! Just a picture of a factory gate on one. A domestic driveway on another. The rear of a big Dyke Road Avenue mansion on another. Occasionally a cat would slink across, or an urban fox, or a badger, or a scurrying rodent.
Screen no. 17 was one he had a bit of an emotional connection with. It showed images of the old Shoreham cement works that had been shut down for the past nineteen years. Twenty-six CCTV cameras were sited around the vast premises, one for the front entrance, the rest covering all key internal access points. At the moment the image was of the front, a high steel fence topped with razor wire, and chained gates.
His dad used to work there, as a cement tanker driver, and sometimes Dunstan would ride up front in the cab when his dad was making a collection. He loved the place. He always thought it was like being on the set of a Bond film, with its huge cement clinker kilns, grinding mills and storage silos, the bulldozers, dumptrucks and diggers, and activity around the clock.
The cement works sat in a huge quarried bowl in isolated countryside, a few miles inland and just to the north-west of Shoreham. The site covered several hundred acres and was now full of vast, derelict buildings. Rumour had it there were plans to reactivate it all, but since the last lorry had driven out of there, nearly two decades ago, it had lain derelict, a grey ghost village of mostly windowless structures, rusting components, old vehicles and weed-strewn tracks. The only visitors were the occasional vandals and thieves who had systematically stolen some of the electric motors, cables and lead piping, which was why the elaborate security system had been put in place.
But this particular Monday morning was more interesting than usual. Certainly on one particular screen, no. 11.
Each of the screens had feeds to ten different properties. Motion-sensor software would instantly bring a property up if there was any movement, such as a vehicle arriving or leaving, someone walking, or even a fox or large dog prowling. There had been constant activity on screen no. 11 since he had come on shift at 7 a.m. That was the front view of the Pearce house. He could see the crime scene tape, a Police Community Support Officer scene guard. A POLSA and three Police Search Officers in protective blue oversuits and rubber gloves, on their hands and knees, were searching inch by inch for any clues left behind by the intruder who had assaulted Mrs Pearce inside the house last Thursday night, and sticking small numbered markers here and there in the ground.
He dug his hand into the large packet of Kettle crisps beside the control panel on his workstation, shovelled the crisps into his mouth, then washed them down with a swig of Coke. He needed to pee, but decided to hang on for a while. He could log off the system to take a comfort break, as they were called, but it would be noted. An hour and a half was too soon after starting his shift; he needed to give it a bit longer, as he wanted to impress his boss.
The voice right behind him startled him.
‘I’m glad to see the feed to The Droveway has been fixed.’
Dunstan Christmas turned to see his boss, Garry Starling, the owner of this company, looking over his shoulder.
Starling had a habit of doing this. He was always snooping on his employees. Creeping silently up behind them, sometimes in working clothes of a white shirt, jeans and trainers, sometimes in a neat business suit. But always stealthily, silently, on rubber-soled shoes like some weirdo stalker. His big, owl-like eyes were peering at the bank of screens.
‘Yes, Mr Starling. It was working when I came on shift.’
‘Do we know what the problem was yet?’
‘I haven’t spoken to Tony.’
Tony was the chief engineer of the company.
Starling watched the activity at the Pearce house for some moments, nodding.
‘Not good, is it, sir?’ Christmas said.
‘It’s incredible,’ Garry Starling said. ‘The worst thing that’s ever happened on any of the properties we monitor and the fucking system wasn’t working. Incredible!’
‘Bad timing.’
‘You could say that.’
Christmas moved a toggle switch on the panel and zoomed in on one SOCO, who was bagging something of interest that was too small for them to see.
‘Kind of interesting, watching how thorough these guys are,’ he said.
There was no reply from his boss.
‘Like something out of CSI.’
Again there was no reply.
He turned his head and discovered, to his astonishment, that Garry Starling had left the room.