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Most of us have one BIG IDEA at some point in our lives. That Eureka! moment. It comes to us all in different ways, often by chance or serendipity. Alexander Fleming had it when he left some bacteria out overnight in his lab and discovered penicillin as a result. Steve Jobs had it when he looked at a Swatch watch one day and realized that offering computers in a range of colours was the way forward for Apple. Bill Gates must have had one of those moments too, at some point.
These ideas sometimes come to us when we least expect it: when we are lying in the bathtub fretting about this or that, or wide awake in bed in the middle of the night, or perhaps just sitting at our desk at work. The idea that no one has ever had before us. The idea that will make us rich, get us away from all the drudgery and daily crap we have to put up with. The idea that will change our lives and set us free!
I had mine on Saturday 25 May 1996, at eleven twenty-five p.m. I was hating my job as a software engineer at a company located in Coventry that developed gearboxes for racing cars.
I was trying to figure how to get my life together – and realizing, now I was soon turning thirty-two, that it was as together as it was ever going to get. I was on a charter plane coming back from a lousy week’s holiday in Spain, and there was a sudden walk-out of staff at Malaga airport and all the planes got grounded.
The ground staff tried to put us into hotels for the night, but it was hopeless. There was one girl on the charter company desk, trying to find rooms for 280 people. And there were employees at all the other airline desks trying to do the same for their stranded passengers. There were probably three to four thousand people stranded and there was no way they were able to cope and book everyone in.
I lay down on a bench in the departure lounge. And then I had my moment! One computer software program installed in all the local hotels and in all the airlines could have solved their problems. Instant boost of profit for the hotels; instant solution to their nightmare for the airlines. Then I began to think of other applications beyond cancelled flights. Any organization that had to fit large numbers of people into places and any organization that had rooms to sell. Tour operators, prisons, hospitals, disaster relief agencies, the armed forces, were just some of the potential customers.
I had found my gold mine.