Shopaholic Takes Manhattan

ENDWICH BANK

Fulham Branch

3 Fulham Road

London SW6 9JH

Ms. Rebecca Bloomwood

Flat 2

4 Burney Rd.

London SW6 8FD

18 July 2000

Dear Ms. Bloomwood:

Thank you for your letter of 15 July.

It is true that we have known each other a long time, and I am pleased that you consider me “more than just a bank manager.” I agree that friendship is important and was glad to hear that you would always lend me money should I need it.

However, I cannot reciprocate, as you suggest, by wiping £1,000 off your overdraft “accidentally on purpose.” I can assure you, the money would be missed.

Instead, I am prepared to extend your overdraft limit by another £500, taking it up to £4,000, and suggest that we meet before too long to discuss your ongoing financial needs.

Yours sincerely,

Derek Smeath

Manager

ENDWICH BANK

Fulham Branch

3 Fulham Road

London SW6 9JH

Ms. Rebecca Bloomwood

Flat 2

4 Burney Rd.

London SW6 8FD

23 July 2000

Dear Ms. Bloomwood:

I am glad that my letter of 18 July proved helpful.

I should, however, be grateful if you refrained from referring to me personally on your television show as “Sweetie Smeathie” and “the best bank manager in the world.”

Although naturally I am pleased you feel this way, my superiors are a little anxious at the image of Endwich Bank which is being presented, and have asked that I write to you on the matter.

With all best wishes,

Derek Smeath

Manager

ENDWICH BANK

Fulham Branch

3 Fulham Road

London SW6 9JH

Ms. Rebecca Bloomwood

Flat 2

4 Burney Rd.

London SW6 8FD

20 August 2000

Dear Ms. Bloomwood:

Thank you for your letter of 18 August.

I was sorry to hear that keeping within your new overdraft limit is proving so difficult. I understand that the Pied a Terre summer sale is a unique opportunity to save money in the long run, and I can certainly increase your limit by £63.50 if, as you say, this would “make all the difference.”

However, I would also recommend that you come into the branch for a more comprehensive review of your financial situation. My assistant, Erica Parnell, will be pleased to set up an appointment.

Yours sincerely,

Derek Smeath

Manager