The Maintenance of Headway

Four

Jeff and I were sitting in the canteen when Davy joined us.

“You know what never ceases to amaze me?” he asked.

“No,” I replied. “Do tell us.”

“What never ceases to amaze me is how people can stand at a bus stop watching you come along the road, and then not put their hands out.”

“Oh, yes,” I said. “You have mentioned it before. On three hundred and twenty previous occasions, actually.”

“Unbelievable,” said Davy. “Some of these people depend on buses as their only means of transport, yet they persistently refuse to give the appropriate signal.”

“Which stop are we talking about?” enquired Jeff.

“You know the one just after you leave the ring road? By the national archive.”

“Yeah,” said Jeff. “Request stop.”

“Precisely,” said Davy. “It’s a request stop and about thirty of them stood there gawping at me as I drove up. Not one person moved a muscle.”

“So you didn’t stop then?”

“Course I didn’t stop!” Davy exclaimed. “Nobody requested me!”

“What if they complain?” asked Jeff.

“They won’t.”

“How do you know?”

“Look,” said Davy. “If people are too lazy to stick their hand out, they’re hardly going to bother writing a letter of complaint, are they?”

“They might phone up.”

“Verbal complaints aren’t accepted,” Davy rejoined. “Besides which, there’s no case to answer.”

“You took the proper course of action,” I said. “If you’d stopped you would have set a very awkward precedent.”

“They’d start taking it for granted.”

“Indeed.”

“It’s perfectly clear,” Davy announced. “A request stop means exactly what it says.”

He stood up and demonstrated.

“To catch a bus at a request stop, people are supposed to stand adjacent to the kerb and put their arm out at right-angles,” he said. “Like this.” He held his arm out straight.

“Not this.” He poked out one finger.

“Nor this.” He stuck out a leg.

“Nor this.” He fluttered his hand like a butterfly.

“Not even this.” He turned his back and waved his arm.

“Only this.” He faced us again and held his arm out straight.

“An arm extended in full view of the bus is the only acceptable signal,” he concluded, before finally sitting down.

During Davy’s brief lecture Edward had come into the canteen.

“What about compulsory stops?” he said. “Do you always serve them?”

“Of course,” Davy answered. “I stop even when they don’t put their hands out.”

“What if the stop is empty?”

“In that case I don’t bother.”

“Well, strictly speaking you’re supposed to halt and apply the handbrake.”

“But that’s preposterous!” said Jeff.

“Preposterous or not,” Edward replied. “The rule book says compulsory stops should be honoured at all times, even when empty.”

“I presume we can thank the Board of Transport for that,” I said. “Sounds like one of their pronouncements.”

“Correct.”

“But I thought the Board consisted entirely of ex-busmen,” said Davy. “Why do they make such unreasonable demands?”

“A very good question,” said Edward. “They do tend to be rather high-handed with their legislation.”

“I’ll say.”

“In this particular instance, however, the Board was far from unanimous. As a matter of fact, the question of compulsory stops was almost the cause of a great schism.”

“Really?” I said. “When was this?”

“Oh, years ago,” said Edward. “When policy was still being formulated. You’re quite right, Davy, they were all ex-busmen: drivers, conductors and engineers who’d risen up through the ranks. Many of them could remember the old days when buses operated on a purely commercial basis. Buses stopped wherever there were people waiting. Obvious really. Then the decision was taken to flood the metropolis with more and more buses, and the network was expanded. Bus stops appeared all over the place and it followed that some were busier than others. A few were hardly used at all. The de facto practice was that if a stop was completely empty of people, the bus needn’t come to a halt.”

“Common sense,” remarked Davy.

“At this point the engineers intervened,” continued Edward. “They’d always found that the frequent bus stops provided a useful way of checking the brakes were in good order. If they squealed it meant they were almost worn out and needed replacing immediately. Simple as that. One or two nasty accidents had occurred in the past, when the squeals had been ignored, and the engineers didn’t want any repeats. Consequently the new stopping arrangements made them very uneasy. The system was far too casual for their liking. This was before they’d developed the rolling road, don’t forget.”

“The rolling road?” said Jeff. “I thought that was a famous poem.”

“It is.”

“‘The rolling country drunkard built the rolling country road’.”

Edward gave Jeff a penetrating look.

“Near enough,” he said. “It’s also the name of a machine for testing the brakes on buses. Shall I go on?”

“You might as well,” I said. “Now you’ve started.”

“Very soon the engineers began to insist on compulsory stopping. Naturally, the ex-drivers and conductors were opposed to this: they wanted the buses to flow as freely as possible. For a while the Board was in turmoil. Resignations were offered and rejected. The arguments went on and on for weeks until eventually they reached a compromise. They agreed compulsory stops would be placed at random along every route; the remainder would be request stops. In addition, they would be differentiated by colour: white for compulsory, red for request. It’s been like that ever since.”

“But now they’ve installed a rolling road at every garage,” said Davy. “They could get rid of the white stops.”

“They could,” Edward acknowledged. “But they never will.”

Jeff glanced at his watch, stood up and walked away from the table.

“That reminds me,” I said. “You know you mentioned the entire Board was composed of ex-busmen?”

“Yes,” Edward replied.

“Does that apply to the lower echelons as well?”

“Everybody,” said Edward. “Garage managers, assistant garage managers, schedules managers, pay clerks, recruitment officers, driving instructors, examiners, route controllers, revenue protection officials. All of them are ex-busmen. And ex-buswomen, of course. Why do you ask?”

“It’s just that there’s this bloke who often comes nosing round the buses when we’re parked up at the cross. Acts very familiar. I know he’s staff because I’ve seen him going in and out the back entrance, but I just can’t imagine him being involved in the daily grind like the rest of them. He lacks their sardonic demeanour. I wondered who he was, that’s all. He stops and speaks to the drivers sometimes. Asks all sorts of peculiar questions.”

“Oh, I know who you mean,” said Davy. “Posh cunt.”

“Yeah, that’s him,” I said. “He makes all these enquiries like ‘how are we running today?’ and ‘do you think we can go the extra mile?’ There’s no polite answer to questions like that.”

“I take it you’re referring to Woodhouse,” said Edward. “Yes, well, he is the exception to the rule.”

“Who is he then?”

“Woodhouse is the last survivor of the graduate intake that took place about a decade ago. At that time the buses had a dreadful problem with their public image, so the Board’s solution was to recruit a few university graduates. To try and get a new angle, as it were. Up until then they’d always used this stock character in their campaigns. A sort of ‘model passenger’. You probably remember him: ‘the man on the civic omnibus’.”

“That’s right,” I said. “They had him on all the posters, didn’t they?”

“He was ubiquitous,” said Edward. “The Board was awash with funds in those days and they employed an in-house cartoonist just to draw him. He appeared in no end of bus-type situations. You know the kind of thing: he had the correct fare ready before boarding; he stowed his suitcase properly in the luggage compartment; and, of course, he always held tight when the conductor rang the bell.”

“Did he show people how to put their arm out properly at request stops?” Davy asked.

“Yes.”

“Didn’t work then, did he?”

“It seems not,” said Edward. “Also he was a bit old-fashioned: he had a bowler hat and umbrella. So these graduates were taken on to see if they could do any better. They were a disaffected bunch by all accounts. Most of them had tried and failed to get into broadcasting, and they clearly regarded public transport as being below their considerable talents. Nonetheless they dutifully set about their task. First of all they got rid of the man on the civic omnibus. The cartoonist, however, was retained. It turned out some of them had known him at university.”

“Typical,” commented Davy.

“Then they had their bright idea.”

“Which was?”

“A series of slogans.”

“Don’t tell me,” I said. “‘It’s quicker by bus’.”

“Very good,” said Edward.

“But that contravenes the Trade Descriptions Act.”

“Which is why it was immediately withdrawn.”

“What was their next offering?”

“‘Buses are better’.”

“That’s arguable,” said Davy. “Next?”

“‘Buses get you there’.”

“Wait a minute!” I said. “How much were they being paid for all this codswallop?”

“Thousands, probably,” said Edward. “The whole process was prolonged over several months with trial print runs and so forth. Lots of meetings, of course. Their rate of productivity was negligible, but the Board of Transport just smiled benignly and let them carry on.”

“When are they going to learn that you can’t run a business on slogans?”

“It’s not a business,” said Edward. “It’s a service.”

“Well, whatever it is,” I said, “they were obviously just wasting taxpayers’ money.”

“Yeah,” agreed Davy.

“Actually, it’s impossible to waste taxpayers’ money,” said Edward.

“How do you mean?”

“The purpose of taxation is to spend other people’s money,” he explained. “Therefore, by definition, it cannot be wasted.”

For a few moments Davy and I sat in silence trying to work this out. Edward was invariably correct on such matters so we didn’t bother arguing.

“What happened to these graduates?” I asked at length.

“They spent many months working towards their piece de resistance,” said Edward. “By now they’d decided they needed to be more ambitious, so they looked for a slogan that was all-encompassing. Eventually they found it, but then they went and overreached themselves.”

“How?”

“They presented it to the Board in Latin.”

“You’re joking.”

“I’m not,” said Edward. “‘Itineris omnibus.’ It means ‘journeys for everyone’, apparently.”

“Omnibus?” said Davy. “But that takes us back to where we started.”

“Quite.”

“I bet they thought they were being frightfully clever,” I remarked.

“Oh, frightfully,” said Edward. “They even produced a special poster. All pastel colours and swirling shapes. Needless to say the Board of Transport didn’t like it at all.”

“I’m not surprised.”

“The public, meanwhile, were completely baffled. It spelt the beginning of the end for the graduates. Oh, they hung around for a short while, but one by one they started to drift away.”

“Except for Woodhouse.”

“Yes,” said Edward. “Woodhouse is still with us. Passes his time churning out pie charts and so forth while he continues his search for that elusive slogan. I’ve heard he’s currently seeking a rhyme for ‘the maintenance of headway’.”