Index
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acceptance of emotion, 123, 124–25
accountability avoidance, 176
accurate self-assessment, 82, 83–84, 87–88
adaptability, 104
affect labeling, 21
agreeing vs. empathy, 164–65
alignment: built upon self-awareness and mindfulness, 139–40
definition of, 133
flow component of, 135–36
of meditation with real life, 233–37
of work with values and higher purpose, 134
Allen, Peter, 236–37
American Express Financial Advisors, 83
American Psychological Association, 217
amygdala, 21
“amygdala hijack,” 116
analogies: being relaxed/alert and pot of water, 31–32
concentration and bicycle riding, 31
follow your breath and butterfly resting on petal, 37
learning to meditate like baby learning to walk, 76–77
meditation and physical exercise, 33–35
self-awareness as fluttering flag on a flagpole, 89–90
sustaining mindfulness practice and gym buddy, 66. See also metaphors
anger: feeding, 110, 112–13
practicing loving kindness to dissipate, 171–72
Ariyaratne, A. T. (“Dr. Ari”), 240
attention: enabling high-resolution perception, 22–24
gathered for mindfulness meditation practice, 36, 37–38
looping and dipping components of paying, 61
mastering both focused and open, 71–75
mindful listening by paying, 57–59, 140–41
mindfulness defined as paying, 20, 26, 30, 51–52
“response flexibility” and, 20
Siberian North Railroad practice of settling, 118
study on meditation and “attentional-blink” deficit of, 47–49
training, 19–21. See also meta-attention
“attentional-blink” deficit, 47–49
attentional control, 123–24
attitude toward yourself, 36, 38–39
Augustine, St., 131
autonomy: definition of, 136
motivational element of, 136–39
SCARF model domain of, 213
aversion, 108, 109–10
baby learning to walk analogy, 76–77
Bachman, Wallace, 14
basal ganglia, 24
Bevan, Jennifer, 117
bicycle riding analogy of concentration, 31
Blink (Gladwell), 23–24
body scan, 91–95
Boyatzis, Richard, 85
the brain: cognitive-behavioral therapy (CBT) impact on, 18
emotions controlled by amygdala of, 21
empathy and mirror neurons of, 160–61
measuring happiness in, 2, 197
meditation and generated gamma brain waves of, 49–50
MPFC (medial prefrontal cortex) of the, 21
“pain matrix” of, 161
research on emotions interact with, 20–21
RVLPFC (right ventrolateral prefrontal cortex) of the, 21
VMPFC (ventromedial prefrontal cortex) of, 21. See also social brain
Brefczynski-Lewis, Julie, 20–21, 29
Brilliant, Larry, 234–35
Buddha, 51, 167
Buffett, Warren, 134, 213–14
Buhrfeind, Eric, 96
Bush, Mirabai, 236
butterfly resting on petal analogy, 37
candle problem, 137–39
Caplan, Robert, 83
Carnegie, Dale, 193
Center for Compassion and Altruism Research and Education (CCARE) [Stanford University], 233
Center for Contemplative Mind in Society, 236
certainty (SCARF model), 213
Cherniss, Cary, 83
choice, 104–5
Chopra, Deepak, 86
A Christmas Carol (Dickens), 11–12
clarity: benefits of developing, 80
recognizing that you are not your emotions, 100–101
self-awareness to develop, 81–99
coaching/mentoring relationships, 174–75
cognitive-behavioral therapy (CBT), 18
Collins, Jim, 200–201
communication: with insight, 219
mindful e-mailing, 224–26. See also difficult conversations
listening
compassion: definition of, 199
development, 203–10
as the happiest state, 197–99
influencing with goodness and, 210–12
neural foundation of, 161
as switching from “I” to “We,” 199–200. See also empathy
kindness
compassionate leadership, 199–203
concentration: bicycle riding analogy of, 31
relaxation as foundation of deep, 69
shamatha practice of relaxed, 32
conflict: fear of, 175–76
Loving Kindness practice to dissipate, 171–72
political awareness to work through, 186–90
conscientiousness, 104
core values, 140–41
couples’ empathy study, 162–63
Covey, Stephen R., 159
Creswell, David, 21
Csikszentmihalyi, Mihaly, 135
Dalai Lama: expression of gratitude from, 133
friendship, compassion, and humor of, 146, 198, 199
humility of, 241
interest in science of meditation by, 1, 47, 232–33
on letting go of unwholesome thoughts, 106
Paul Ekman on goodness of, 217–18
Tonglen meditation practiced by, 209
Davidson, Richard, 47
dealing with distress principles: do not feed the monsters, 111, 112–13
do not feel bad about feeling bad, 110, 111–12
know when you are not in pain, 110, 111
listed, 110–11
start every thought with kindness and humor, 111, 113–14
deCharms, Christopher, 19
decision making with empathy, 166–67
deep ocean metaphor for happiness, 148
“Delivering Happiness” secret, 132, 139
Delizonna, Laura, 22
Delta Airlines crisis, 14
difficult conversations: five steps to conducting, 219–21
insights and exercise for, 221–24. See also communication
Difficult Conversations (Stone, Patton, and Heen), 219
“dipping,” 61, 62
Discovering My Ideal Future exercise, 144–45
distractions: four-step plan to handle, 42–44
mindfulness meditation and avoiding, 36, 38
dog-walking meditation, 57
Doty, Jim, 233
Duane, Bill, 5
Duncker’s candle problem, 137–39
Dweck, Carol, 185
Easier Way, 26–27, 44
Easy Way, 26, 44
Ebenezer Scrooge (A Christmas Carol character), 11–12
Einstein, Albert, 79
Ekman, Paul, 217–18
Elworthy, Scilla, 146
Emerson, Ralph Waldo, 9
emotional awareness, 82–83, 88
emotional competencies: definition of, 82
for self-awareness, 82–85, 87–88
for self-regulation, 11, 104–29
Emotional Intelligence: Why It Can Matter More Than IQ (Goleman), 10, 234–35
emotional intelligence benefits: ability to create the conditions for happiness, 15–17
outstanding leadership, 13–14
stellar work performance, 12–13
emotional intelligence domains: empathy, 11, 159–93
motivation, 11, 131–56
self-awareness, 11–12, 81–99, 162–63
self-regulation, 11, 104–29
social skills, 11, 193–227
emotional intelligence (EI or EQ): benefits of, 12–17
cultivating, 17–19
definition of, 10
five domains of, 11
mindfulness-based, 3, 236–37
as path to world peace, 234–35
emotional intelligence training: begin by training attention, 19–21
enabling high-resolution perception of emotions, 22–24
emotional resilience, 147, 148–49
emotional triggers: mother-in-law story on dealing with, 121–22
other ways to handle, 122–25
self-regulation skills to deal with, 115–16
Siberian North Railroad for dealing with, 116–21
emotions: affect labeling used to self-regulate, 21
dealing with distressing, 110–14
feeding anger, 110, 112–13
high-resolution perception of, 22–24
making friends with your, 127–29
positive, 93
ratio of experiencing positive vs. negative, 211–12
research on how the brain responds to, 20–21
riding a horse metaphor on being ruled by, 103–4
scanning for, 93
self-regulating your, 11, 104–29
understanding that you are not your, 100–101
empathic listening: description and practice of, 181–83
formal practice of, 181–82
informal practice of, 183–84
empathy: creating desired mental habits for, 167–68
definition of, 11
establishing trust, 174–80
kindness and perceived similarity as increasing, 166–67, 191
making difficult decisions with, 165–66
mental habits for people with, 191
as not being psychologizing or agreeing, 164–65
“plain vanilla,” 187
relationship between self-awareness and, 162–63
research on mirror neurons as basis of, 160–61. See also compassion
kindness
empathy skills: for bringing out the best in people, 174
creating desired mental habits to create, 167–68
empathic listening as, 180–84
establishing trust as, 174–80
how to save your marriage and other relationships with, 171–72
Just Like Me/Loving Kindness practice for developing, 169–71, 195
using kindness to grow friendship from ugly situation, 195–97
political awareness as, 186–90
praising authentically as, 184–86
sincerity, kindness, and openness to develop, 177–79. See also social skills
entrainment phenomenon, 163
envisioning: definition of, 134, 141–42
discover your ideal future by, 143–45
motivation through, 142–47
talk about your ideal future a lot as part of, 145–46
exercise analogy of meditation, 33–35
exercise physiology, 233–34
Expensive Food Meditation, 55
failure: gaining success through, 152–53
inner resilience for overcoming fear of, 155–56
learning optimism to overcome fear of, 153–55
Michael Jordan’s story of, 151–52
fairness (SCARF model), 214
feedback: to encourage a growth mind-set, 185
praising authentically, 184–86
feeding the monsters, 110, 112–13
fight-flight-freeze mode, 21, 116
Finkelstein, Joel, 236
Fischer, Norman, 59, 60, 66, 84, 96, 134, 236
The Five Dysfunctions of a Team (Lencioni), 175
flow (passion), 132, 135–36
fluttering flag on a flagpole analogy, 89–90
focused attention, 71–75
follow your breath, 36, 37, 39
formal practice of mindful conversation, 62–63
formal practice of mindful listening, 58
Frankl, Viktor, 20
Fredrickson, Barbara, 154, 211
Friedman, Gary, 60
friendship: using kindness to develop, 195–97
sincerity, kindness, and openness to develop, 177–79. See also relationships
gamma brain waves, 49–50
Gandhi, Mahatma, 106, 217, 231
Gardner, Howard, 11
Gates, Bill, 152
George, Bill, 199–200
Gere, Richard, 146
Ginsberg, Yvonne, 37, 41, 67
Gladwell, Malcolm, 23–24
“Goldilocks zone,” 74
Goldin, Philippe, 18, 114, 122, 236
Goleman, Daniel: on accurate self-assessment, 83
on “amygdala hijack” emotional outbursts, 116
Emotional Intelligence by, 10, 234–36
emotional intelligence work by, 3
on entrainment phenomenon, 163
on making difficult decisions with empathy, 165–66
on political awareness, 186–87
self-awareness as defined by, 81, 89
goodness: influencing with, 210–12
Paul Ekman on Dalai Lama’s, 217–18
Good to Great: Why Some Companies Make the Leap … and Others Don’t (Collins), 200–201
Google: inquiry into contemplative practices at, 3
People Ops (human resources) of, 4
Search Inside Yourself (SIY) of, 3–8, 236–37
“20 percent time” allowed employees of, 3
Google University (now GoogleEDU), 236
Gordon, Evian, 210
Gottman, John, 162, 211
“Gottman ratio,” 211
grasping, 108, 109–10
Great Waves (O-nami) story, 155–56
Grinstein, Gerald, 13–14
Gross, James, 122
growth mind-set, 185
“Guest House” (Rumi), 127–28
guru disagreement story, 190
gut feelings, 23–24, 25
gym buddy analogy, 66
Halifax, Roshi Joan, 240
happiness: the ability to create the conditions for, 15–17
compassion as state of, 197–99
deep ocean metaphor for, 148
as default state of mind, 32–33
kindness as a sustainable source of, 171
Matthieu Ricard’s state of extreme, 2
measuring it in the brain, 2, 197
pleasure, passion and higher purpose forms of, 132–33, 134–36
Harvard Fatigue Laboratory (HFL), 233
Harvard Negotiation Project, 219
hidden treasure story, 79–80
higher purpose: aligning work with values and, 134
discovering values and, 140–41
as form of happiness, 132–33
high-resolution perception, 22–24
Honda Soichiro, 152
Hsieh, Tony, 132, 134
humor, 110, 113–14
I Feel What You Feel If You Are Similar to Me study (Serino and team), 166
inattention to results, 176
incentives research, 138–39
influencing: the SCARF model for, 212–17
understanding the social brain for, 210–12
informal practice of mindful listening, 59
inner calm: definition of, 147
meditation on resilience for, 149–51
for resilience training, 148
inner resilience, 155–56
innovation, 104
intention of mindfulness meditation, 35–37
intuition: basal ganglia as neuroanatomical bases of, 24
learning to listen to our body’s, 23–24, 25
James, William, 51–52
John Paul II, Pope, 229
Jordan, Michael, 142, 151–52, 153
journaling: prime the mind process for, 98–99
self-discovery through, 95–98
Joyful Mindfulness, 70–71, 87
joy in meditation, 68–71
Just Like Me practice, 169–71, 195
Kabat-Zinn, John, 20, 26, 47, 50, 89, 108–9
Kay, Rachel, 236
kindness: empathic listening and role of, 182
empathy as driven by, 166, 191
establishing trust through, 177–79
to grow friendship from ugly situation, 195–97
Just Like Me/Loving Kindness practice of, 169–71, 195
Loving Kindness Meditation, 169–70
starting every thought with, 110, 113–14
as sustainable source of happiness, 171. See also compassion
empathy
Kouzes, Jim, 193–94
Lao Zi, 29
Lapedis, David, 236
Lazar, Sara, 50
“The Lazy Bodhisattva” (Tan), 241
leadership: being loved as component for effective, 193–95
with compassion, 197–99
compassionate leadership as the most effective, 199–203
as emotional intelligence benefit, 13–14
Level 5 leaders and, 201–3
military, 14, 15, 194. See also social skills
learning optimism, 153–55
Lencioni, Patrick, 175, 176
Leonardo da Vinci, 103
Lesser, Marc, 116, 124, 174, 187, 236
letting go, 107–10
Level 5 leadership, 201–3
Levenson, Robert, 162
Lieberman, Matthew, 21
life as a sitcom, 124–25
“like writing on water” metaphor, 106–7
LinkExchange, 132
listening: empathic, 180–84
formal practice of mindful, 58
informal practice of mindful, 59
mindful, 57–60, 140–41. See also communication
“looping,” 61, 63
Loving Kindness practice, 169–73
Lutz, Antoine, 47, 49
Maier, Steve, 213
Marcus Aurelius, 1, 109
marriage: “Gottman ratio” predicting success of, 211–12
Loving Kindness practice to save your, 169–71. See also relationships
mastery, 136–39
The Matrix (film), 22
Mayer, John D., 10, 11
May, Karen, 179
meditation: aligning with real life, 233–37
analogy of physical exercise for, 33–35
“attentional-blink” deficit and, 47–49
avoiding distractions, 42
baby learning to walk analogy of learning, 76–77
circuit training for, 72, 73
definition of, 29
eyes closed or open, 41–42
as a field of science, 1, 47–50, 232–33
gamma brain waves generated by, 49–50
lightness and joy in, 68–71
Loving Kindness Meditation (Metta Bhavana), 169–70, 172–73
making friends with your emotions through, 127–29
as methodology for world peace, 229–31
Multiplying Goodness Meditation, 203–5, 210
posture for, 39–41
pot of water analogy of being relaxed and alert secret of, 31–32
resilience, 149–51
spirit of inquiry and science of, 46–50
traditional definitions and terminology for, 30
walking, 55–56. See also mindfulness meditation
meditation circuit training, 72, 73
meditation progress: consolidation stage of, 76–77
initial access stage of, 76
Meditations (Marcus Aurelius), 109
Meng’s magic mushroom mantra, 227
“mesching,” 124
meta-attention: bicycle riding analogy of concentration for, 31
definition of, 30
mindfulness role of, 30–31. See also attention
meta-conversation: formal practice of empathic listening, 182
informal practice of empathic listening, 183–84
“meta-distress,” 111–12
metaphors: happiness and deep ocean, 148
“like writing on water,” 106–7
riding a horse, 103–4. See also analogies
MetLife, 153
Metta Bhavana (Loving Kindness Meditation), 169–70, 172–73
microexpressions, 2
Microsoft, 132, 152
military leadership, 14, 15, 194
Mindful Conversation exercise, 60–64, 180–84
mindful e-mailing, 224–26
Mindful Listening exercise, 57–60, 140–41
mindfulness: alignment built on self-awareness and, 139–40
cultivating emotional intelligence from, 25
defined as paying attention, 20, 26, 30, 51–52
Easy Way and Easier Way to experience, 26–27, 44
empathic listening and role of, 182
getting there in two minutes, 25–27
joyful, 70–71, 87
learning optimism and role of, 154
meta-attention role in, 30–31
moving toward emotional intelligence through, 25
sitting time for, 44–46
study on psoriasis and, 50. See also mindfulness practice
Mindfulness-Based Stress Reduction (MBSR), 47, 91, 94, 109
mindfulness meditation: being aware of your attitude toward self, 36, 38
distraction and, 36, 38
follow your breath step of, 36, 37, 39
gathering your attention for, 36, 37–38
intention starting process of, 35–37
practicing the, 45–46
Process Model of Mindfulness Meditation for, 36–39
regain attentional focus step of, 36, 38
sitting time for, 44–46. See also meditation
mindfulness practice: generalized into your life, 53
integrating in daily life activities, 54–56
mindful conversation, 60–64, 180–84
other-directed mindfulness to benefit others, 57–60, 181
sustaining your, 65–67. See also mindfulness
Mingyur Rinpoche, 67, 82, 127, 128, 149, 197
mirror neurons, 160–61
monetary incentives research, 138–39
monkey and mirror neurons study, 160–61
mother-in-law story, 121–22
motivation: alignment practice of, 133, 134–41
autonomy, mastery, and purpose elements of, 136–39
Duncker’s candle problem and, 137–39
envisioning practice for, 132, 141–47
learning optimism and unlearning pessimism for, 153–55
resilience practice for, 134, 147–53
mountain position, 40–41
MPFC (medial prefrontal cortex), 21
MRI (magnetic resonance imaging), 19
Mueller, Claudia, 185
multiple intelligences theory, 11
Multiplying Goodness Meditation, 203–5, 210
Myhrvold, Nathan, 152
“My Monsters” (Tan), 128–29
negative emotions: marriage success and ratio of positive vs., 211–12
Siberian North Railroad practice of managing, 119–20
neural model of emotion regulation, 114–15
neuroplasticity, 18–19
New York Times, 133
“Nice Guys Finish First” study, 14
Obama, Barack, 84
Ochsner, Kevin, 122
O-nami (Great Waves) story, 155–56
one breath a day practice, 67
open attention, 71–75
open awareness, 198
optimism, 153–55
optimize yourself, 17
other-directed mindfulness, 57–60
Pabon, Blaise, 5
pain: brain’s “pain matrix” response to, 161
do not feed the monsters causing, 110, 112–13
knowing when you are not in, 110, 111
“meta-distress” reaction to, 110, 111–12
pain without suffering insight, 107–10
Pally, Regina, 141–42
passion (“flow”), 132, 135–36
Pennebaker, James, 96, 97
pessimism, 153–55
physical exercise analogy of meditation, 33–35
Pink, Daniel, 136, 137
pleasure, 132, 133
political awareness skills: description of, 186–87
Political Awareness exercise for, 188
practices for, 187–90
positive emotion, 93
Posner, Barry, 193–94
posture, 39–41
pot of water analogy, 31–32
praising authentically, 184–86
problem solving, 221
Process Model of Mindfulness Meditation: being aware of your attitude toward self, 36, 38
distraction and, 36, 38
follow your breath step of, 36, 37, 39
gathering your attention for, 36, 37–38
illustrated graphic of, 36
intention starting process of, 35–37
regain attentional focus step of, 36, 38
psoriasis-mindfulness study, 50
psychologizing, 164–65
purpose, 137–39
Reeves, Keanu, 22
reframing meaning of situation, 123, 124
regain attentional focus, 36, 38
relatedness (SCARF model), 213–14
relationships: using kindness to grow friendship out of ugly situation, 195–97
Loving Kindness practice to save your, 169–71
practicing kindness in your, 110, 113–14, 166, 169–71. See also friendship
marriage
relaxation: as foundation of deep concentration, 69
“Goldilocks zone” of, 74
resilience: cognitive, 147, 151–53
definition of, 134
emotional, 147, 148–49
inner calm training for, 147, 148, 149–51
overcoming fear of failure through inner, 155–56
“response flexibility,” 20
Reward (Approach) and Thread (Avoid) principle, 210–11
Ricard, Matthieu: friendship with, 146
happiness and compassion of, 1–2, 15, 197–98, 240
on his own state of happiness, 148, 198
riding a horse metaphor, 103–4
rtfMRI (real-time functional magnetic resonance imaging), 19
Rumi, 127–28
RVLPFC (right ventrolateral prefrontal cortex), 21
sacred pause, 117
Salovey, Peter, 10, 11
sati (recollection), 225
Savage, Roz, 142–43
saving the world, 240–41
SCARF model: expanding your influence through the, 215–17
five domains of social experience, 212–15
Schmidt, Eric, 225
science: of meditation, 1, 47–50, 232–33
spirit of inquiry of meditation and, 46–47
Search Inside Yourself (SIY): cultivating emotional intelligence focus of, 17–19
mindfulness-based emotional intelligence curriculum of, 3, 236–37
professional and personal outcomes of, 5–6, 237
three steps of, 7–8
why it is taught by an engineer, 3–5
Search Inside Yourself steps: step 1: attention training, 7
step 2: self-knowledge and self-mastery, 7
step 3: creating useful mental habits, 7–8
self-awareness: alignment as built upon, 139–40
competencies of, 82–88
definition of, 11, 81, 89
developing, 89–95
Ebenezer Scrooge (A Christmas Carol character) search for, 11–12
fluttering flag on a flagpole analogy of, 89–90
journaling in order to achieve, 95–99
as key domain of emotional intelligence, 11, 81–82
relationship between empathy and, 162–63
that you are not your emotions, 100–101
self-awareness development: body scan practice for, 91–95
journaling for, 95–99
self-awareness emotional competencies: accurate self-assessment, 82, 83–84, 87–88
emotional awareness, 82–83, 88
linear relationship between the three, 88
self-confidence, 82, 84–85, 88
self-confidence: developing, 82, 84–85, 88
moving to self-regulation to, 125–26
self-control, 104
self-directed kindness, 38–39
self-efficacy, 85
“self-objectivity,” 83
self-regulation: all about making friends with emotions, 127–29
dealing with triggers, 115–25
five emotional competencies for, 104–5
mother-in-law story on, 121–22
moving to self-confidence from, 125–26
neural model of emotion regulation, 114–15
as not about avoiding or suppressing emotions, 105–6
practice of letting go, 107–10
principles for dealing with distress, 110–14
Siberian North Railroad practice of, 116–21
stopping an unwholesome thought or emotion, 106–7
self-regulation emotional competencies: adaptability, 104
choice commonality of all, 104–5
conscientiousness, 104
innovation, 104
self-control, 104
trustworthiness, 104
Seligman, Martin, 12, 153
Sengcan, 107
Serino, Andrea, 166, 167
seven-point meditation posture, 40–41
shamatha practice, 32
Siberian North Railroad practice, 116–21
sitting time, 44–45
Slagter, Heleen, 47
social brain: SCARF model for the, 212–15
understanding the, 210–12. See also the brain
social skills: communicating with insight, 219
compassion, 161, 197–99, 210–12
for conducting difficult conversations, 219–24
definition of, 11
goodness as, 210–12, 217–18
influencing, 210–17
Meng’s magic mushroom mantra summarizing, 227
mindful e-mailing, 224–26. See also empathy skills
leadership
Sogyal Rinpoche, 40
Space Balls (film), 38
spatial compromise, 42
Spera, Stefanie, 96
spirit of inquiry, 46–47
status (SCARF model), 212
stories: Great Waves (O-nami), 155–56
guru disagreement, 190
hidden treasure, 79–80
listening, sharing, and exploring, 221
Michael Jordan’s failure, 151–52
mother-in-law, 121–22
“Third Story” perspective, 220–21
whole of holy life, 159–60
suffering and pain insight, 107–10
sukha (“non-energetic joy”), 70–71
sustaining mindfulness practice, 65–67
team performance: five dysfunctions of, 175–76
trust as essential to effective, 175
temporal compromise, 42
Tenzin Tethong, 232
Thich Nhat Hanh, 20, 54, 94, 109, 111, 241
“Third Story” perspective, 220–21
Three Assumptions practice, 180
“Three Conversations” concept, 220
Three Easy Steps to World Peace, 231–37
Thupten Jinpa, 199
Tonglen Meditation, 206–10
Traditional Buddhism meditation postures, 39
training attention, 19–21
transformation of pessimism, 154–55
triggers. See emotional triggers
trust: five team dysfunctions related to, 175–76
sincerity, kindness, and openness to develop, 177–79
Three Assumptions practice for, 180
vulnerability-based, 176–77
work benefits of establishing, 174–77
trustworthiness, 104
United Nations, 146
University of Parma (Italy), 160
Vasudev, Sadhguru Jaggi, 240, 241
Very Short List (VSL): Science website, 97
VMPFC (ventromedial prefrontal cortex), 21
vulnerability-based trust, 176–77
walking meditation, 55–56
Wallace, Alan, 32, 68, 232
Watson, Thomas, 152
Western Airlines, 14
whole of holy life story, 159–60
will.i.am, 146
Wilson, Owen, 146
Working with Emotional Intelligence (Goleman), 165–66
work performance: as emotional intelligence benefit, 13
five dysfunctions of team, 175–76
world peace: emotional intelligence as path to, 234–35
meditation as methodology for, 229–31
Three Easy Steps to, 231–37
World Peace Festival (Berlin), 86–87
Wu, Wayne, 233
Zappos Customer Loyalty Team (ZCLT), 139
Zappos ‘“Delivering Happiness” secret, 132, 139
Zen: as flow in action, 135
O-nami (Great Waves) story of, 155–56
on wilderness, city, and emperor’s court retreats, 196
“Zen bums,” 198
Zhu, Hongjun, 236