Index

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acceptance of emotion, 123, 124–25

accountability avoidance, 176

accurate self-assessment, 82, 83–84, 87–88

adaptability, 104

affect labeling, 21

agreeing vs. empathy, 164–65

alignment: built upon self-awareness and mindfulness, 139–40

definition of, 133

flow component of, 135–36

of meditation with real life, 233–37

of work with values and higher purpose, 134

Allen, Peter, 236–37

American Express Financial Advisors, 83

American Psychological Association, 217

amygdala, 21

“amygdala hijack,” 116

analogies: being relaxed/alert and pot of water, 31–32

concentration and bicycle riding, 31

follow your breath and butterfly resting on petal, 37

learning to meditate like baby learning to walk, 76–77

meditation and physical exercise, 33–35

self-awareness as fluttering flag on a flagpole, 89–90

sustaining mindfulness practice and gym buddy, 66. See also metaphors

anger: feeding, 110, 112–13

practicing loving kindness to dissipate, 171–72

Ariyaratne, A. T. (“Dr. Ari”), 240

attention: enabling high-resolution perception, 22–24

gathered for mindfulness meditation practice, 36, 37–38

looping and dipping components of paying, 61

mastering both focused and open, 71–75

mindful listening by paying, 57–59, 140–41

mindfulness defined as paying, 20, 26, 30, 51–52

“response flexibility” and, 20

Siberian North Railroad practice of settling, 118

study on meditation and “attentional-blink” deficit of, 47–49

training, 19–21. See also meta-attention

“attentional-blink” deficit, 47–49

attentional control, 123–24

attitude toward yourself, 36, 38–39

Augustine, St., 131

autonomy: definition of, 136

motivational element of, 136–39

SCARF model domain of, 213

aversion, 108, 109–10

baby learning to walk analogy, 76–77

Bachman, Wallace, 14

basal ganglia, 24

Bevan, Jennifer, 117

bicycle riding analogy of concentration, 31

Blink (Gladwell), 23–24

body scan, 91–95

Boyatzis, Richard, 85

the brain: cognitive-behavioral therapy (CBT) impact on, 18

emotions controlled by amygdala of, 21

empathy and mirror neurons of, 160–61

measuring happiness in, 2, 197

meditation and generated gamma brain waves of, 49–50

MPFC (medial prefrontal cortex) of the, 21

“pain matrix” of, 161

research on emotions interact with, 20–21

RVLPFC (right ventrolateral prefrontal cortex) of the, 21

VMPFC (ventromedial prefrontal cortex) of, 21. See also social brain

Brefczynski-Lewis, Julie, 20–21, 29

Brilliant, Larry, 234–35

Buddha, 51, 167

Buffett, Warren, 134, 213–14

Buhrfeind, Eric, 96

Bush, Mirabai, 236

butterfly resting on petal analogy, 37

candle problem, 137–39

Caplan, Robert, 83

Carnegie, Dale, 193

Center for Compassion and Altruism Research and Education (CCARE) [Stanford University], 233

Center for Contemplative Mind in Society, 236

certainty (SCARF model), 213

Cherniss, Cary, 83

choice, 104–5

Chopra, Deepak, 86

A Christmas Carol (Dickens), 11–12

clarity: benefits of developing, 80

recognizing that you are not your emotions, 100–101

self-awareness to develop, 81–99

coaching/mentoring relationships, 174–75

cognitive-behavioral therapy (CBT), 18

Collins, Jim, 200–201

communication: with insight, 219

mindful e-mailing, 224–26. See also difficult conversations

listening

compassion: definition of, 199

development, 203–10

as the happiest state, 197–99

influencing with goodness and, 210–12

neural foundation of, 161

as switching from “I” to “We,” 199–200. See also empathy

kindness

compassionate leadership, 199–203

concentration: bicycle riding analogy of, 31

relaxation as foundation of deep, 69

shamatha practice of relaxed, 32

conflict: fear of, 175–76

Loving Kindness practice to dissipate, 171–72

political awareness to work through, 186–90

conscientiousness, 104

core values, 140–41

couples’ empathy study, 162–63

Covey, Stephen R., 159

Creswell, David, 21

Csikszentmihalyi, Mihaly, 135

Dalai Lama: expression of gratitude from, 133

friendship, compassion, and humor of, 146, 198, 199

humility of, 241

interest in science of meditation by, 1, 47, 232–33

on letting go of unwholesome thoughts, 106

Paul Ekman on goodness of, 217–18

Tonglen meditation practiced by, 209

Davidson, Richard, 47

dealing with distress principles: do not feed the monsters, 111, 112–13

do not feel bad about feeling bad, 110, 111–12

know when you are not in pain, 110, 111

listed, 110–11

start every thought with kindness and humor, 111, 113–14

deCharms, Christopher, 19

decision making with empathy, 166–67

deep ocean metaphor for happiness, 148

“Delivering Happiness” secret, 132, 139

Delizonna, Laura, 22

Delta Airlines crisis, 14

difficult conversations: five steps to conducting, 219–21

insights and exercise for, 221–24. See also communication

Difficult Conversations (Stone, Patton, and Heen), 219

“dipping,” 61, 62

Discovering My Ideal Future exercise, 144–45

distractions: four-step plan to handle, 42–44

mindfulness meditation and avoiding, 36, 38

dog-walking meditation, 57

Doty, Jim, 233

Duane, Bill, 5

Duncker’s candle problem, 137–39

Dweck, Carol, 185

Easier Way, 26–27, 44

Easy Way, 26, 44

Ebenezer Scrooge (A Christmas Carol character), 11–12

Einstein, Albert, 79

Ekman, Paul, 217–18

Elworthy, Scilla, 146

Emerson, Ralph Waldo, 9

emotional awareness, 82–83, 88

emotional competencies: definition of, 82

for self-awareness, 82–85, 87–88

for self-regulation, 11, 104–29

Emotional Intelligence: Why It Can Matter More Than IQ (Goleman), 10, 234–35

emotional intelligence benefits: ability to create the conditions for happiness, 15–17

outstanding leadership, 13–14

stellar work performance, 12–13

emotional intelligence domains: empathy, 11, 159–93

motivation, 11, 131–56

self-awareness, 11–12, 81–99, 162–63

self-regulation, 11, 104–29

social skills, 11, 193–227

emotional intelligence (EI or EQ): benefits of, 12–17

cultivating, 17–19

definition of, 10

five domains of, 11

mindfulness-based, 3, 236–37

as path to world peace, 234–35

emotional intelligence training: begin by training attention, 19–21

enabling high-resolution perception of emotions, 22–24

emotional resilience, 147, 148–49

emotional triggers: mother-in-law story on dealing with, 121–22

other ways to handle, 122–25

self-regulation skills to deal with, 115–16

Siberian North Railroad for dealing with, 116–21

emotions: affect labeling used to self-regulate, 21

dealing with distressing, 110–14

feeding anger, 110, 112–13

high-resolution perception of, 22–24

making friends with your, 127–29

positive, 93

ratio of experiencing positive vs. negative, 211–12

research on how the brain responds to, 20–21

riding a horse metaphor on being ruled by, 103–4

scanning for, 93

self-regulating your, 11, 104–29

understanding that you are not your, 100–101

empathic listening: description and practice of, 181–83

formal practice of, 181–82

informal practice of, 183–84

empathy: creating desired mental habits for, 167–68

definition of, 11

establishing trust, 174–80

kindness and perceived similarity as increasing, 166–67, 191

making difficult decisions with, 165–66

mental habits for people with, 191

as not being psychologizing or agreeing, 164–65

“plain vanilla,” 187

relationship between self-awareness and, 162–63

research on mirror neurons as basis of, 160–61. See also compassion

kindness

empathy skills: for bringing out the best in people, 174

creating desired mental habits to create, 167–68

empathic listening as, 180–84

establishing trust as, 174–80

how to save your marriage and other relationships with, 171–72

Just Like Me/Loving Kindness practice for developing, 169–71, 195

using kindness to grow friendship from ugly situation, 195–97

political awareness as, 186–90

praising authentically as, 184–86

sincerity, kindness, and openness to develop, 177–79. See also social skills

entrainment phenomenon, 163

envisioning: definition of, 134, 141–42

discover your ideal future by, 143–45

motivation through, 142–47

talk about your ideal future a lot as part of, 145–46

exercise analogy of meditation, 33–35

exercise physiology, 233–34

Expensive Food Meditation, 55

failure: gaining success through, 152–53

inner resilience for overcoming fear of, 155–56

learning optimism to overcome fear of, 153–55

Michael Jordan’s story of, 151–52

fairness (SCARF model), 214

feedback: to encourage a growth mind-set, 185

praising authentically, 184–86

feeding the monsters, 110, 112–13

fight-flight-freeze mode, 21, 116

Finkelstein, Joel, 236

Fischer, Norman, 59, 60, 66, 84, 96, 134, 236

The Five Dysfunctions of a Team (Lencioni), 175

flow (passion), 132, 135–36

fluttering flag on a flagpole analogy, 89–90

focused attention, 71–75

follow your breath, 36, 37, 39

formal practice of mindful conversation, 62–63

formal practice of mindful listening, 58

Frankl, Viktor, 20

Fredrickson, Barbara, 154, 211

Friedman, Gary, 60

friendship: using kindness to develop, 195–97

sincerity, kindness, and openness to develop, 177–79. See also relationships

gamma brain waves, 49–50

Gandhi, Mahatma, 106, 217, 231

Gardner, Howard, 11

Gates, Bill, 152

George, Bill, 199–200

Gere, Richard, 146

Ginsberg, Yvonne, 37, 41, 67

Gladwell, Malcolm, 23–24

“Goldilocks zone,” 74

Goldin, Philippe, 18, 114, 122, 236

Goleman, Daniel: on accurate self-assessment, 83

on “amygdala hijack” emotional outbursts, 116

Emotional Intelligence by, 10, 234–36

emotional intelligence work by, 3

on entrainment phenomenon, 163

on making difficult decisions with empathy, 165–66

on political awareness, 186–87

self-awareness as defined by, 81, 89

goodness: influencing with, 210–12

Paul Ekman on Dalai Lama’s, 217–18

Good to Great: Why Some Companies Make the Leap … and Others Don’t (Collins), 200–201

Google: inquiry into contemplative practices at, 3

People Ops (human resources) of, 4

Search Inside Yourself (SIY) of, 3–8, 236–37

“20 percent time” allowed employees of, 3

Google University (now GoogleEDU), 236

Gordon, Evian, 210

Gottman, John, 162, 211

“Gottman ratio,” 211

grasping, 108, 109–10

Great Waves (O-nami) story, 155–56

Grinstein, Gerald, 13–14

Gross, James, 122

growth mind-set, 185

“Guest House” (Rumi), 127–28

guru disagreement story, 190

gut feelings, 23–24, 25

gym buddy analogy, 66

Halifax, Roshi Joan, 240

happiness: the ability to create the conditions for, 15–17

compassion as state of, 197–99

deep ocean metaphor for, 148

as default state of mind, 32–33

kindness as a sustainable source of, 171

Matthieu Ricard’s state of extreme, 2

measuring it in the brain, 2, 197

pleasure, passion and higher purpose forms of, 132–33, 134–36

Harvard Fatigue Laboratory (HFL), 233

Harvard Negotiation Project, 219

hidden treasure story, 79–80

higher purpose: aligning work with values and, 134

discovering values and, 140–41

as form of happiness, 132–33

high-resolution perception, 22–24

Honda Soichiro, 152

Hsieh, Tony, 132, 134

humor, 110, 113–14

I Feel What You Feel If You Are Similar to Me study (Serino and team), 166

inattention to results, 176

incentives research, 138–39

influencing: the SCARF model for, 212–17

understanding the social brain for, 210–12

informal practice of mindful listening, 59

inner calm: definition of, 147

meditation on resilience for, 149–51

for resilience training, 148

inner resilience, 155–56

innovation, 104

intention of mindfulness meditation, 35–37

intuition: basal ganglia as neuroanatomical bases of, 24

learning to listen to our body’s, 23–24, 25

James, William, 51–52

John Paul II, Pope, 229

Jordan, Michael, 142, 151–52, 153

journaling: prime the mind process for, 98–99

self-discovery through, 95–98

Joyful Mindfulness, 70–71, 87

joy in meditation, 68–71

Just Like Me practice, 169–71, 195

Kabat-Zinn, John, 20, 26, 47, 50, 89, 108–9

Kay, Rachel, 236

kindness: empathic listening and role of, 182

empathy as driven by, 166, 191

establishing trust through, 177–79

to grow friendship from ugly situation, 195–97

Just Like Me/Loving Kindness practice of, 169–71, 195

Loving Kindness Meditation, 169–70

starting every thought with, 110, 113–14

as sustainable source of happiness, 171. See also compassion

empathy

Kouzes, Jim, 193–94

Lao Zi, 29

Lapedis, David, 236

Lazar, Sara, 50

“The Lazy Bodhisattva” (Tan), 241

leadership: being loved as component for effective, 193–95

with compassion, 197–99

compassionate leadership as the most effective, 199–203

as emotional intelligence benefit, 13–14

Level 5 leaders and, 201–3

military, 14, 15, 194. See also social skills

learning optimism, 153–55

Lencioni, Patrick, 175, 176

Leonardo da Vinci, 103

Lesser, Marc, 116, 124, 174, 187, 236

letting go, 107–10

Level 5 leadership, 201–3

Levenson, Robert, 162

Lieberman, Matthew, 21

life as a sitcom, 124–25

“like writing on water” metaphor, 106–7

LinkExchange, 132

listening: empathic, 180–84

formal practice of mindful, 58

informal practice of mindful, 59

mindful, 57–60, 140–41. See also communication

“looping,” 61, 63

Loving Kindness practice, 169–73

Lutz, Antoine, 47, 49

Maier, Steve, 213

Marcus Aurelius, 1, 109

marriage: “Gottman ratio” predicting success of, 211–12

Loving Kindness practice to save your, 169–71. See also relationships

mastery, 136–39

The Matrix (film), 22

Mayer, John D., 10, 11

May, Karen, 179

meditation: aligning with real life, 233–37

analogy of physical exercise for, 33–35

“attentional-blink” deficit and, 47–49

avoiding distractions, 42

baby learning to walk analogy of learning, 76–77

circuit training for, 72, 73

definition of, 29

eyes closed or open, 41–42

as a field of science, 1, 47–50, 232–33

gamma brain waves generated by, 49–50

lightness and joy in, 68–71

Loving Kindness Meditation (Metta Bhavana), 169–70, 172–73

making friends with your emotions through, 127–29

as methodology for world peace, 229–31

Multiplying Goodness Meditation, 203–5, 210

posture for, 39–41

pot of water analogy of being relaxed and alert secret of, 31–32

resilience, 149–51

spirit of inquiry and science of, 46–50

traditional definitions and terminology for, 30

walking, 55–56. See also mindfulness meditation

meditation circuit training, 72, 73

meditation progress: consolidation stage of, 76–77

initial access stage of, 76

Meditations (Marcus Aurelius), 109

Meng’s magic mushroom mantra, 227

“mesching,” 124

meta-attention: bicycle riding analogy of concentration for, 31

definition of, 30

mindfulness role of, 30–31. See also attention

meta-conversation: formal practice of empathic listening, 182

informal practice of empathic listening, 183–84

“meta-distress,” 111–12

metaphors: happiness and deep ocean, 148

“like writing on water,” 106–7

riding a horse, 103–4. See also analogies

MetLife, 153

Metta Bhavana (Loving Kindness Meditation), 169–70, 172–73

microexpressions, 2

Microsoft, 132, 152

military leadership, 14, 15, 194

Mindful Conversation exercise, 60–64, 180–84

mindful e-mailing, 224–26

Mindful Listening exercise, 57–60, 140–41

mindfulness: alignment built on self-awareness and, 139–40

cultivating emotional intelligence from, 25

defined as paying attention, 20, 26, 30, 51–52

Easy Way and Easier Way to experience, 26–27, 44

empathic listening and role of, 182

getting there in two minutes, 25–27

joyful, 70–71, 87

learning optimism and role of, 154

meta-attention role in, 30–31

moving toward emotional intelligence through, 25

sitting time for, 44–46

study on psoriasis and, 50. See also mindfulness practice

Mindfulness-Based Stress Reduction (MBSR), 47, 91, 94, 109

mindfulness meditation: being aware of your attitude toward self, 36, 38

distraction and, 36, 38

follow your breath step of, 36, 37, 39

gathering your attention for, 36, 37–38

intention starting process of, 35–37

practicing the, 45–46

Process Model of Mindfulness Meditation for, 36–39

regain attentional focus step of, 36, 38

sitting time for, 44–46. See also meditation

mindfulness practice: generalized into your life, 53

integrating in daily life activities, 54–56

mindful conversation, 60–64, 180–84

other-directed mindfulness to benefit others, 57–60, 181

sustaining your, 65–67. See also mindfulness

Mingyur Rinpoche, 67, 82, 127, 128, 149, 197

mirror neurons, 160–61

monetary incentives research, 138–39

monkey and mirror neurons study, 160–61

mother-in-law story, 121–22

motivation: alignment practice of, 133, 134–41

autonomy, mastery, and purpose elements of, 136–39

Duncker’s candle problem and, 137–39

envisioning practice for, 132, 141–47

learning optimism and unlearning pessimism for, 153–55

resilience practice for, 134, 147–53

mountain position, 40–41

MPFC (medial prefrontal cortex), 21

MRI (magnetic resonance imaging), 19

Mueller, Claudia, 185

multiple intelligences theory, 11

Multiplying Goodness Meditation, 203–5, 210

Myhrvold, Nathan, 152

“My Monsters” (Tan), 128–29

negative emotions: marriage success and ratio of positive vs., 211–12

Siberian North Railroad practice of managing, 119–20

neural model of emotion regulation, 114–15

neuroplasticity, 18–19

New York Times, 133

“Nice Guys Finish First” study, 14

Obama, Barack, 84

Ochsner, Kevin, 122

O-nami (Great Waves) story, 155–56

one breath a day practice, 67

open attention, 71–75

open awareness, 198

optimism, 153–55

optimize yourself, 17

other-directed mindfulness, 57–60

Pabon, Blaise, 5

pain: brain’s “pain matrix” response to, 161

do not feed the monsters causing, 110, 112–13

knowing when you are not in, 110, 111

“meta-distress” reaction to, 110, 111–12

pain without suffering insight, 107–10

Pally, Regina, 141–42

passion (“flow”), 132, 135–36

Pennebaker, James, 96, 97

pessimism, 153–55

physical exercise analogy of meditation, 33–35

Pink, Daniel, 136, 137

pleasure, 132, 133

political awareness skills: description of, 186–87

Political Awareness exercise for, 188

practices for, 187–90

positive emotion, 93

Posner, Barry, 193–94

posture, 39–41

pot of water analogy, 31–32

praising authentically, 184–86

problem solving, 221

Process Model of Mindfulness Meditation: being aware of your attitude toward self, 36, 38

distraction and, 36, 38

follow your breath step of, 36, 37, 39

gathering your attention for, 36, 37–38

illustrated graphic of, 36

intention starting process of, 35–37

regain attentional focus step of, 36, 38

psoriasis-mindfulness study, 50

psychologizing, 164–65

purpose, 137–39

Reeves, Keanu, 22

reframing meaning of situation, 123, 124

regain attentional focus, 36, 38

relatedness (SCARF model), 213–14

relationships: using kindness to grow friendship out of ugly situation, 195–97

Loving Kindness practice to save your, 169–71

practicing kindness in your, 110, 113–14, 166, 169–71. See also friendship

marriage

relaxation: as foundation of deep concentration, 69

“Goldilocks zone” of, 74

resilience: cognitive, 147, 151–53

definition of, 134

emotional, 147, 148–49

inner calm training for, 147, 148, 149–51

overcoming fear of failure through inner, 155–56

“response flexibility,” 20

Reward (Approach) and Thread (Avoid) principle, 210–11

Ricard, Matthieu: friendship with, 146

happiness and compassion of, 1–2, 15, 197–98, 240

on his own state of happiness, 148, 198

riding a horse metaphor, 103–4

rtfMRI (real-time functional magnetic resonance imaging), 19

Rumi, 127–28

RVLPFC (right ventrolateral prefrontal cortex), 21

sacred pause, 117

Salovey, Peter, 10, 11

sati (recollection), 225

Savage, Roz, 142–43

saving the world, 240–41

SCARF model: expanding your influence through the, 215–17

five domains of social experience, 212–15

Schmidt, Eric, 225

science: of meditation, 1, 47–50, 232–33

spirit of inquiry of meditation and, 46–47

Search Inside Yourself (SIY): cultivating emotional intelligence focus of, 17–19

mindfulness-based emotional intelligence curriculum of, 3, 236–37

professional and personal outcomes of, 5–6, 237

three steps of, 7–8

why it is taught by an engineer, 3–5

Search Inside Yourself steps: step 1: attention training, 7

step 2: self-knowledge and self-mastery, 7

step 3: creating useful mental habits, 7–8

self-awareness: alignment as built upon, 139–40

competencies of, 82–88

definition of, 11, 81, 89

developing, 89–95

Ebenezer Scrooge (A Christmas Carol character) search for, 11–12

fluttering flag on a flagpole analogy of, 89–90

journaling in order to achieve, 95–99

as key domain of emotional intelligence, 11, 81–82

relationship between empathy and, 162–63

that you are not your emotions, 100–101

self-awareness development: body scan practice for, 91–95

journaling for, 95–99

self-awareness emotional competencies: accurate self-assessment, 82, 83–84, 87–88

emotional awareness, 82–83, 88

linear relationship between the three, 88

self-confidence, 82, 84–85, 88

self-confidence: developing, 82, 84–85, 88

moving to self-regulation to, 125–26

self-control, 104

self-directed kindness, 38–39

self-efficacy, 85

“self-objectivity,” 83

self-regulation: all about making friends with emotions, 127–29

dealing with triggers, 115–25

five emotional competencies for, 104–5

mother-in-law story on, 121–22

moving to self-confidence from, 125–26

neural model of emotion regulation, 114–15

as not about avoiding or suppressing emotions, 105–6

practice of letting go, 107–10

principles for dealing with distress, 110–14

Siberian North Railroad practice of, 116–21

stopping an unwholesome thought or emotion, 106–7

self-regulation emotional competencies: adaptability, 104

choice commonality of all, 104–5

conscientiousness, 104

innovation, 104

self-control, 104

trustworthiness, 104

Seligman, Martin, 12, 153

Sengcan, 107

Serino, Andrea, 166, 167

seven-point meditation posture, 40–41

shamatha practice, 32

Siberian North Railroad practice, 116–21

sitting time, 44–45

Slagter, Heleen, 47

social brain: SCARF model for the, 212–15

understanding the, 210–12. See also the brain

social skills: communicating with insight, 219

compassion, 161, 197–99, 210–12

for conducting difficult conversations, 219–24

definition of, 11

goodness as, 210–12, 217–18

influencing, 210–17

Meng’s magic mushroom mantra summarizing, 227

mindful e-mailing, 224–26. See also empathy skills

leadership

Sogyal Rinpoche, 40

Space Balls (film), 38

spatial compromise, 42

Spera, Stefanie, 96

spirit of inquiry, 46–47

status (SCARF model), 212

stories: Great Waves (O-nami), 155–56

guru disagreement, 190

hidden treasure, 79–80

listening, sharing, and exploring, 221

Michael Jordan’s failure, 151–52

mother-in-law, 121–22

“Third Story” perspective, 220–21

whole of holy life, 159–60

suffering and pain insight, 107–10

sukha (“non-energetic joy”), 70–71

sustaining mindfulness practice, 65–67

team performance: five dysfunctions of, 175–76

trust as essential to effective, 175

temporal compromise, 42

Tenzin Tethong, 232

Thich Nhat Hanh, 20, 54, 94, 109, 111, 241

“Third Story” perspective, 220–21

Three Assumptions practice, 180

“Three Conversations” concept, 220

Three Easy Steps to World Peace, 231–37

Thupten Jinpa, 199

Tonglen Meditation, 206–10

Traditional Buddhism meditation postures, 39

training attention, 19–21

transformation of pessimism, 154–55

triggers. See emotional triggers

trust: five team dysfunctions related to, 175–76

sincerity, kindness, and openness to develop, 177–79

Three Assumptions practice for, 180

vulnerability-based, 176–77

work benefits of establishing, 174–77

trustworthiness, 104

United Nations, 146

University of Parma (Italy), 160

Vasudev, Sadhguru Jaggi, 240, 241

Very Short List (VSL): Science website, 97

VMPFC (ventromedial prefrontal cortex), 21

vulnerability-based trust, 176–77

walking meditation, 55–56

Wallace, Alan, 32, 68, 232

Watson, Thomas, 152

Western Airlines, 14

whole of holy life story, 159–60

will.i.am, 146

Wilson, Owen, 146

Working with Emotional Intelligence (Goleman), 165–66

work performance: as emotional intelligence benefit, 13

five dysfunctions of team, 175–76

world peace: emotional intelligence as path to, 234–35

meditation as methodology for, 229–31

Three Easy Steps to, 231–37

World Peace Festival (Berlin), 86–87

Wu, Wayne, 233

Zappos Customer Loyalty Team (ZCLT), 139

Zappos ‘“Delivering Happiness” secret, 132, 139

Zen: as flow in action, 135

O-nami (Great Waves) story of, 155–56

on wilderness, city, and emperor’s court retreats, 196

“Zen bums,” 198

Zhu, Hongjun, 236

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