The Diary of a Bookseller

THURSDAY, 10 JULY

Online orders: 3

Books found: 2

Laurie in again today, yet another beautiful day.

Among the emails this morning were two, both from angry customers, each of whom complained that they had received the wrong book in the post. The customer who had ordered a book on bullfighting had instead received a book on creative candle-making, and the creative candlemaker had received the book on bullfighting. Despite the fact that we have agreed to refund them and rectify the mistake, the bullfighter left negative feedback on Amazon with the following comment:

The book listed above, which I ordered, was not sent. Instead a book called Creative Candlemaking was sent by mistake. The 2 books could not be more different in content. I have contacted the suppliers – Wigtown Book Shop – to inform them of this mistake. They have acknowledged and have agreed to send the correct book when I return the book I did not order.

Vincent called to say that he has found a van in Inverary that has 50,000 miles on the clock and is £10,000, so I will speak to the bank about setting up another loan.

Till total £89.29

14 customers