Confessions of a GP

Rina

‘How can I help today?’

‘Pain, Doctor.’

‘Where is your pain?’

‘Pain all over, Doctor.’

‘Everywhere?’

‘Yes, Doctor.’

‘Head?’

‘Yes, Doctor.’

‘Legs?’

‘Yes, Doctor.’

‘Arms, chest, back, toes, ears?’

‘Yes, Doctor. All-over body pain, Doctor.’

Rina is in her forties and from Bangladesh. She has been in England for many years but, unfortunately, she still speaks only minimal English. I’ve never seen her smile or look anything other than thoroughly miserable. She often comes in bruised and I suspect that she is hit by her husband, although she denies this. Over the years she has presented with numerous pains all over her body and we have never found a medical cause for them. We call it CHAOS, Constant Hurts All Over Syndrome.

‘Medicine to help me, Doctor? Please, thank you.’

Rina comes to the surgery most weeks presenting with some pain or another. I’ve never found a cause for the pain and suspect it is related to stress and depression. Rather than fob her off with another painkiller, today I decide to do the right thing and try to treat her holistically. I’m going to treat the whole person. Explore her health beliefs and expectations. Do the right thing.

‘So, Mrs Miah, why do you think that you have so many pains.’

‘Pains all over, Doctor.’

‘Yes, but why do you think you are having so many pains?’

Silence.

‘We have done lots of tests and they have all been normal. Some people find that when they have pains all over for a long time, it can be connected to stress. What do you think?’

Silence.

‘Is there anything else that you’d like to discuss today? Any problems at home?’

More silence.

I think Rina has understood me but she still looks at me blankly. We both sit there in an awkward silence. Me wondering why she can’t talk about her emotions; her wondering why I’m not dishing out a prescription and letting her get on her way. The way we view pain and disease is very dependent on culture and our understanding of illness and its causes. The concept of rationalising pain and physical symptoms with underlying emotional problems is something that my middle-class English patients thrive on. They love to be asked about how their overall health may be affected by their external environment. ‘Hmmm, Mrs James, you seem to have had a lot of colds recently. Why do you think that might be?’ ‘Well, perhaps I have been overdoing it a bit at work recently and I am very worried about Samuel’s school entrance exams. Maybe I should go back to working part time. What do you think, Doctor?’

I have no idea what Rina’s ideas are about her health and whether she ever contemplates any possible external cause for her all-over body pain. I’m not sure if it is a cultural barrier or a language one that I’m facing with Rina. Perhaps she does recognise that she is depressed but can’t express it to me for whatever reason. If I was working in Bradford or the East End of London, I’m sure there would be specialist services available for someone like Rina – a place with multilingual support and experts in problems faced by Bangladeshi women in the UK. Unfortunately, this town is small and mostly white. Our counsellors are excellent but I fear that they would face the same language and cultural barriers as me. I once started her on an antidepressant but despite careful explanation as to how they should be taken, she just took them once in a while when she had a pain and so, of course, they didn’t help.

Rina’s daughter is with her today and is happy to interpret for me. The problem is that, although very bright and articulate, she is only 11 and I don’t feel it is fair to use her to help translate personal questions about her mother’s mental health. Officially, we should use professional interpreters but it is hard work and time consuming. Even if I can establish that Rina has stress and depression, I probably won’t change the things that are making her depressed and it is so much easier just to give a prescription for another painkiller and wave her on her way.

Doctors do appreciate the importance of treating people holistically and recognising cultural differences but that appreciation doesn’t always help the individual patients in front of me. Sometimes I blame not being holistic on only having ten minutes per consultation, but I could have ten hours with Rina and I’m not sure whether the outcome would be any better. Yet another unsatisfactory consultation and a feeling of short-changing my patient.